:root {
  --bg: #f4f0e8;
  --surface: #fffaf2;
  --panel: #ffffff;
  --ink: #151922;
  --muted: #6f7682;
  --line: #ddd5c8;
  --coffee: #5b3927;
  --gold: #c69a45;
  --green: #2f6f5e;
  --teal: #227c8d;
  --red: #bd4a3f;
  --blue: #3156a3;
  --shadow: 0 22px 70px rgba(33, 25, 17, 0.14);
  --radius: 8px;
  --sans: "Manrope", Arial, sans-serif;
  --serif: "DM Serif Display", Georgia, serif;
}

/* Tema claro corporativo: identidade Dolcissimo em vinho e dourado, com foco em leitura. */
:root {
  --bg: #f6f7f9;
  --surface: #ffffff;
  --panel: #ffffff;
  --ink: #25242a;
  --muted: #69707c;
  --line: #e1e5ea;
  --coffee: #681521;
  --gold: #b5882f;
  --gold-dark: #875d18;
  --green: #177a48;
  --teal: #1b8b82;
  --red: #c73542;
  --blue: #345db5;
  --wine: #7b1625;
  --wine-dark: #52101b;
  --shadow: 0 12px 32px rgba(34, 38, 48, 0.09);
}

body {
  background: #f6f7f9;
  color: var(--ink);
}

body::before { display: none; }

.topbar {
  border-bottom-color: #e1e5ea;
  background: rgba(255, 255, 255, 0.94);
  box-shadow: 0 2px 12px rgba(34, 38, 48, 0.05);
}

.brand strong, .nav, .nav-toggle, h1, h2, h3 { color: var(--ink); }
.brand small, .eyebrow { color: var(--wine); }
.nav a:hover { color: var(--wine); }

.hero-copy p, .section-heading p, .workspace-heading p, .login-card p, .feature-grid p, .next-step p, .ticket-preview p, .empty-copy, .store-ticket-card small, .store-ticket-card span, .support-ticket-button span, .support-ticket-button small, .ticket-preview small, .mini-grid small, .chat-header small, .metric small, td, label, .footer { color: var(--muted); }

.product-window, .login-card, .ticket-form, .chat-panel, .feature-grid article, .table-card, .insights-card, .email-grid article, .ticket-modal .modal-shell, .next-step, .mini-grid article, .metric, .ticket-preview, .detail-box, .store-ticket-card, .report-card, .audit-row, .executive-summary-card {
  border-color: #e1e5ea;
  background: #ffffff;
  box-shadow: var(--shadow);
  backdrop-filter: none;
}

.product-window::before, .session-banner::before, .next-step::before { background: linear-gradient(110deg, rgba(123, 22, 37, 0.05), transparent 40%); border-top-color: rgba(123, 22, 37, 0.12); }
.window-bar, .chat-header, .chat-compose, .table-toolbar, .transfer-panel, .close-ticket-area { border-color: #e1e5ea; background: #ffffff; }
.window-bar strong, .link-button { color: var(--wine); }

input, textarea, select { border-color: #d9dee5; background: #ffffff; color: var(--ink); }
input::placeholder, textarea::placeholder { color: #8b929d; }
select { color-scheme: light; }
select option, select optgroup { background: #ffffff; color: var(--ink); }
select option:checked, select option:hover { background: #f3e7e9; color: var(--wine); }

.primary { border-color: var(--wine); background: var(--wine); color: #ffffff; box-shadow: 0 8px 20px rgba(123, 22, 37, 0.18); }
.primary:hover { background: var(--wine-dark); }
.secondary, .ghost, .icon-command, .nav-profile { border-color: #d8dce3; background: #ffffff; color: var(--ink); }
.icon-command.is-active, .icon-command:hover, .nav-profile:hover { border-color: rgba(123, 22, 37, 0.5); background: #f8ecee; color: var(--wine); }
.nav-profile svg, .trust-row svg, .feature-grid svg, .login-card > svg, .report-card svg, .audit-row svg, .executive-summary-card svg { color: var(--wine); }
.login-card.service > svg, .department-emblems { color: var(--teal); }
.nav-logout { border-color: #f0c7cd; background: #fff3f4; color: var(--red); }

.session-banner, .chat-card { border-color: #eadde0; background: #fff8f8; }
.session-banner p, .chat-card p { color: #5c5660; }
.message, .message.support, .support-ticket-button { border-color: #e1e5ea; background: #ffffff; color: var(--ink); }
.message.store { border-color: #7b1625; background: #7b1625; color: #ffffff; }
.support-ticket-button:hover, .support-ticket-button.is-active, .store-ticket-card:hover, .store-ticket-card.is-active { border-color: rgba(123, 22, 37, 0.42); background: #fff7f8; }
.chat-compose button { background: var(--wine); }
.chat-lock-notice { border-top-color: #eadde0; background: #fff7e7; color: #725115; }

table { background: #ffffff; }
th { color: #4e5561; background: #fafbfc; }
th, td, .insight-list li { border-color: #e8ebef; }
.report-card-button:hover { border-color: rgba(123, 22, 37, 0.5); background: #fff7f8; }
.report-card-button em, .cloud-note svg, .critical-alerts svg { color: var(--wine); }
.cloud-note, .critical-alerts { border-color: #eadde0; background: #fff8f8; color: #5c5660; }
.status-pill.open, .status-aberto { background: #e8f1ff; color: #315ca8; }
.status-em-atendimento { background: #e8f7ef; color: #177a48; }
.status-aguardando-loja { background: #fff4dc; color: #9a6817; }
.status-resolvido { background: #e5f5eb; color: #177a48; }
.status-pill.danger, .priority-urgente, .priority-alta { background: #fdebed; color: #b32636; }
.priority-media, .priority-média, .priority-baixa { background: #eef0f3; color: #59616d; }
.sla-pill.ok { background: #e5f5eb; color: #177a48; }
.sla-pill.warning { background: #fff4dc; color: #9a6817; }
.sla-pill.danger { background: #fdebed; color: #b32636; }

.ticket-modal::backdrop { background: rgba(26, 30, 38, 0.35); }
.ticket-modal .modal-shell, .ticket-modal .detail-box, .ticket-modal .history-list li { background: #ffffff; border-color: #e1e5ea; color: var(--ink); }
.ticket-modal h2, .ticket-modal h3, .ticket-modal p, .ticket-modal strong { color: var(--ink); }
.ticket-modal .detail-box p, .ticket-modal .history-list li { color: #59616d; }
.ticket-modal .modal-close { border-color: #d8dce3; background: #ffffff; color: var(--ink); }
.themed-notice { border-color: #7b1625; background: #7b1625; color: #ffffff; }
.themed-notice strong { color: #ffffff; }
.themed-notice span { color: #f3dfe2; }
.footer { border-top-color: #e1e5ea; background: #ffffff; }

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
  -webkit-text-size-adjust: 100%;
}

body {
  margin: 0;
  background:
    radial-gradient(circle at 8% 4%, rgba(198, 154, 69, 0.18), transparent 32rem),
    linear-gradient(135deg, #f8f3ea 0%, #ece7dd 48%, #f7f5f0 100%);
  color: var(--ink);
  font-family: var(--sans);
  line-height: 1.55;
}

a {
  color: inherit;
  text-decoration: none;
}

button,
input,
textarea,
select {
  font: inherit;
}

select {
  color-scheme: dark;
}

select option,
select optgroup {
  background: #1a0a0a;
  color: #fff7e8;
}

select option:checked,
select option:hover {
  background: #5b1119;
  color: #fff7e8;
}

button {
  cursor: pointer;
}

input,
textarea,
select {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fff;
  color: var(--ink);
  padding: 0.86rem 0.95rem;
}

textarea {
  resize: vertical;
}

:focus-visible {
  outline: 3px solid rgba(49, 86, 163, 0.36);
  outline-offset: 3px;
}

.topbar {
  position: sticky;
  top: 0;
  z-index: 20;
  display: flex;
  align-items: center;
  justify-content: space-between;
  min-height: 76px;
  padding: 0 5vw;
  border-bottom: 1px solid rgba(221, 213, 200, 0.78);
  background: rgba(244, 240, 232, 0.88);
  backdrop-filter: blur(18px);
}

.brand,
.footer {
  display: flex;
  align-items: center;
  gap: 0.8rem;
}

.brand strong,
.brand small {
  display: block;
}

.brand small {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.nav {
  display: flex;
  align-items: center;
  gap: 1.4rem;
  color: #39404a;
  font-size: 0.94rem;
  font-weight: 700;
}

.nav a:hover {
  color: var(--coffee);
}

.nav-logout {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fff;
  color: var(--red);
  padding: 0.55rem 0.78rem;
  font-weight: 800;
}

.nav-profile {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  border: 1px solid rgba(215, 173, 85, 0.46);
  border-radius: 8px;
  background: rgba(255, 247, 232, 0.08);
  color: var(--ink);
  padding: 0.55rem 0.78rem;
  font-weight: 800;
}

.nav-profile:hover {
  border-color: rgba(215, 173, 85, 0.82);
  background: rgba(215, 173, 85, 0.16);
}

.nav-profile svg {
  width: 18px;
  height: 18px;
  color: var(--gold);
}

/* Relatórios não fazem parte da navegação operacional do Service Desk. */
.nav a[href="#relatorios"] {
  display: none;
}

.profile-form input:disabled {
  cursor: not-allowed;
  border-color: rgba(215, 173, 85, 0.2);
  background: rgba(255, 247, 232, 0.045);
  color: var(--muted);
  opacity: 1;
}

.status-form input:disabled {
  cursor: not-allowed;
  background: rgba(255, 247, 232, 0.045);
  color: var(--muted);
  opacity: 1;
}

.themed-notice {
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 80;
  display: flex;
  align-items: flex-start;
  gap: 0.75rem;
  width: min(460px, calc(100% - 40px));
  transform: translateY(24px);
  border: 1px solid rgba(215, 173, 85, 0.48);
  border-radius: var(--radius);
  background: linear-gradient(135deg, #22090b, #4d0710);
  box-shadow: var(--shadow);
  color: var(--ink);
  opacity: 0;
  padding: 1rem;
  pointer-events: none;
  transition: opacity 180ms ease, transform 180ms ease;
}

.themed-notice.is-visible { transform: translateY(0); opacity: 1; pointer-events: auto; }
.themed-notice > svg { flex: 0 0 auto; color: var(--gold); }
.themed-notice div { display: grid; gap: 0.2rem; }
.themed-notice strong { color: var(--ink); }
.themed-notice span { color: var(--muted); font-size: 0.88rem; }
.themed-notice button { margin-left: auto; border: 0; background: transparent; color: var(--ink); }

.nav-toggle {
  display: none;
  border: 0;
  background: transparent;
  color: var(--ink);
}

.hero,
.proposal,
.login-section,
.next-step,
.session-banner,
.workspace,
.admin,
.email-section {
  width: min(1180px, calc(100% - 40px));
  margin: 0 auto;
}

.service-page .admin,
.service-page .email-section {
  width: min(1700px, calc(100% - 24px));
}

.hero {
  display: grid;
  grid-template-columns: minmax(0, 0.96fr) minmax(360px, 1.04fr);
  gap: clamp(2rem, 4vw, 4rem);
  align-items: center;
  min-height: calc(100vh - 76px);
  padding: 4.5rem 0 3.5rem;
}

.eyebrow {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  color: var(--blue);
  font-size: 0.78rem;
  font-weight: 800;
  letter-spacing: 0.14em;
  text-transform: uppercase;
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1 {
  max-width: 760px;
  margin: 0.7rem 0 1.25rem;
  font-family: var(--serif);
  font-size: clamp(2.65rem, 5.5vw, 5.05rem);
  line-height: 1.08;
}

h2 {
  margin-bottom: 0.8rem;
  font-size: clamp(2rem, 4vw, 3.4rem);
  line-height: 1.05;
}

h3 {
  margin-bottom: 0.45rem;
  font-size: 1.05rem;
}

.hero-copy p,
.section-heading p,
.workspace-heading p {
  max-width: 700px;
  color: var(--muted);
  font-size: 1.05rem;
}

.hero-actions,
.trust-row,
.admin-actions,
.table-toolbar {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.8rem;
}

.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.55rem;
  min-height: 46px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  padding: 0.78rem 1rem;
  font-weight: 800;
}

.button svg,
.nav-toggle svg,
.modal-close svg,
.chat-compose button svg {
  width: 19px;
  height: 19px;
}

.primary {
  background: var(--ink);
  color: white;
  box-shadow: 0 16px 34px rgba(21, 25, 34, 0.18);
}

.secondary {
  border-color: var(--line);
  background: var(--panel);
  color: var(--ink);
}

.ghost {
  border-color: rgba(21, 25, 34, 0.1);
  background: rgba(255, 255, 255, 0.38);
  color: var(--ink);
}

.danger-button {
  color: var(--red);
}

.trust-row {
  margin-top: 1.25rem;
  color: #424a55;
  font-size: 0.92rem;
  font-weight: 700;
}

.trust-row span {
  display: inline-flex;
  align-items: center;
  gap: 0.42rem;
}

.trust-row svg {
  width: 17px;
  height: 17px;
  color: var(--green);
}

.hero-product {
  position: relative;
}

.product-window,
.login-card,
.ticket-form,
.chat-panel,
.feature-grid article,
.table-card,
.insights-card,
.email-grid article,
.ticket-modal .modal-shell {
  border: 1px solid rgba(221, 213, 200, 0.78);
  border-radius: var(--radius);
  background: rgba(255, 250, 242, 0.88);
  box-shadow: var(--shadow);
}

.product-window {
  padding: 1rem;
}

.window-bar {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  min-height: 34px;
  border-bottom: 1px solid var(--line);
  color: var(--muted);
}

.window-bar span {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #d7c1a2;
}

.window-bar strong {
  margin-left: auto;
  color: var(--coffee);
  font-size: 0.82rem;
}

.ticket-preview {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  margin: 1rem 0;
  padding: 1rem;
  border-radius: var(--radius);
  background: #fff;
}

.ticket-preview small,
.mini-grid small,
.chat-header small,
.metric small {
  display: block;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
}

.ticket-preview p {
  margin: 0.3rem 0 0;
  color: var(--muted);
}

.status-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: fit-content;
  min-height: 28px;
  border-radius: 999px;
  padding: 0.24rem 0.68rem;
  font-size: 0.76rem;
  font-weight: 900;
  white-space: nowrap;
}

.status-pill.danger,
.priority-urgente,
.priority-alta {
  background: #ffe3dc;
  color: var(--red);
}

.status-pill.open,
.status-aberto {
  background: #e8f1ff;
  color: var(--blue);
}

.status-em-atendimento {
  background: #e8f6f2;
  color: var(--green);
}

.status-aguardando-loja {
  background: #fff2d5;
  color: #9b6a12;
}

.status-resolvido {
  background: #e8f8df;
  color: #3d7630;
}

.priority-media,
.priority-baixa {
  background: #eef2f4;
  color: #46515e;
}

.mini-grid,
.metrics,
.feature-grid,
.email-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0.8rem;
}

.mini-grid article,
.metric {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fff;
  padding: 1rem;
}

.mini-grid strong,
.metric strong {
  display: block;
  margin-top: 0.18rem;
  font-size: 1.65rem;
}

.chat-card {
  margin-top: 0.8rem;
  border-radius: var(--radius);
  background: #151922;
  color: white;
  padding: 1rem;
}

.chat-card p {
  margin: 0;
  color: rgba(255, 255, 255, 0.82);
}

.chat-card p + p {
  margin-top: 0.6rem;
}

.proposal,
.login-section,
.next-step,
.session-banner,
.workspace,
.admin,
.email-section {
  padding: 4rem 0;
}

.section-heading {
  margin-bottom: 1.7rem;
}

.feature-grid {
  grid-template-columns: repeat(4, 1fr);
}

.feature-grid article,
.email-grid article {
  padding: 1.25rem;
}

.feature-grid svg {
  width: 28px;
  height: 28px;
  margin-bottom: 1rem;
  color: var(--green);
}

.feature-grid p {
  color: var(--muted);
  margin-bottom: 0;
}

.login-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 1rem;
}

.login-grid-two {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  max-width: 820px;
}

.access-notice {
  display: flex;
  align-items: center;
  gap: 0.8rem;
  max-width: 820px;
  margin: 0 0 1rem;
  border: 1px solid rgba(215, 173, 85, 0.45);
  border-radius: var(--radius);
  background: rgba(215, 173, 85, 0.1);
  color: var(--ink);
  padding: 0.9rem 1rem;
}

.access-notice svg { color: var(--gold); flex: 0 0 auto; }
.access-notice div { display: grid; gap: 0.16rem; }
.access-notice span { color: var(--muted); }

.test-accesses {
  border-top: 1px solid rgba(215, 173, 85, 0.22);
  padding-top: 0.85rem;
  color: var(--muted);
}

.test-accesses summary { cursor: pointer; color: var(--gold); font-weight: 800; }
.test-accesses p { font-size: 0.82rem; }
.test-access-grid { display: grid; gap: 0.48rem; }
.test-access-grid span { display: grid; gap: 0.08rem; }
.test-access-grid b { color: var(--ink); font-size: 0.82rem; }
.test-access-grid small { color: var(--muted); }

.department-emblems {
  display: flex;
  gap: 0.9rem;
  align-items: center;
  color: var(--teal);
}

.department-emblems svg {
  width: 27px;
  height: 27px;
}

.login-card {
  display: grid;
  gap: 0.95rem;
  padding: 1.25rem;
}

.login-card > svg {
  width: 34px;
  height: 34px;
  color: var(--green);
}

.login-card.service > svg {
  color: var(--blue);
}

.login-card.admin-login > svg {
  color: var(--gold);
}

.login-card p {
  color: var(--muted);
  margin-bottom: 0.2rem;
}

.session-banner {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  align-items: center;
  border: 1px solid rgba(221, 213, 200, 0.78);
  border-radius: var(--radius);
  background: #151922;
  color: #fff;
  padding: 1.25rem;
  box-shadow: var(--shadow);
}

.session-banner h2 {
  margin-bottom: 0.35rem;
  font-size: clamp(1.65rem, 3vw, 2.4rem);
}

.session-banner p {
  color: rgba(255, 255, 255, 0.72);
  margin-bottom: 0;
}

.session-banner .eyebrow {
  color: #f0c66c;
}

.next-step {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  border: 1px solid rgba(221, 213, 200, 0.78);
  border-radius: var(--radius);
  background: rgba(255, 250, 242, 0.88);
  padding: 1.35rem;
  box-shadow: var(--shadow);
}

.next-step h2 {
  margin-bottom: 0.45rem;
  font-size: clamp(1.7rem, 3vw, 2.55rem);
}

.next-step p {
  max-width: 760px;
  margin-bottom: 0;
  color: var(--muted);
}

.workspace-heading {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 1.5rem;
}

.workspace-heading.compact {
  margin-top: 2rem;
}

.store-opening-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.65rem;
}

.store-form-heading-toggle { display:inline-flex; align-items:center; gap:.55rem; margin:0; border:0; border-radius:10px; background:transparent; color:inherit; padding:.15rem .25rem; font:inherit; line-height:inherit; cursor:pointer; transition:background .16s ease,color .16s ease,transform .16s ease; }
.store-form-heading-toggle svg { width:.65em; height:.65em; transition:transform .16s ease; }
.store-form-heading-toggle:hover,.store-form-heading-toggle:focus-visible { background:#fff0f1; color:#9d1022; outline:2px solid transparent; transform:translateX(2px); }
.store-form-heading-toggle:focus-visible { box-shadow:0 0 0 3px rgba(157,16,34,.18); }
.store-form-heading-toggle.is-open svg { transform:rotate(0deg); }

.ticket-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.05fr) minmax(340px, 0.95fr);
  gap: 1rem;
  align-items: start;
}

.store-interactive-layout {
  --store-workspace-height: 580px;
}


.store-interactive-layout > .store-history {
  grid-column: 1 / -1;
}

.store-interactive-layout.store-form-hidden {
  grid-template-columns: minmax(0, 1.02fr) minmax(0, 0.98fr);
  grid-template-areas: "history chat";
  align-items: stretch;
}

.store-interactive-layout.store-form-hidden .store-form-panel {
  display: none !important;
}

.store-interactive-layout.store-form-hidden #chat-loja,
.store-interactive-layout.store-form-hidden .store-history {
  height: var(--store-workspace-height);
  min-height: 0;
}

.store-interactive-layout.store-form-hidden #chat-loja {
  display: grid;
  grid-area: chat;
  grid-template-rows: minmax(0, 1fr);
}

.store-interactive-layout.store-form-hidden #chat-loja .chat-empty,
.store-interactive-layout.store-form-hidden #chat-loja .chat-active {
  min-height: 0;
  height: 100%;
}

.store-interactive-layout.store-form-hidden #chat-loja .chat-messages {
  min-height: 0;
  max-height: none;
}

.store-interactive-layout.store-form-hidden > .store-history {
  display: flex;
  min-width: 0;
  flex-direction: column;
  grid-column: auto;
  grid-area: history;
  margin-top: 0;
}

.store-interactive-layout.store-form-hidden > .store-history .workspace-heading.compact {
  margin-top: 0;
  margin-bottom: 0.8rem;
}

.store-interactive-layout.store-form-hidden .store-ticket-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  max-height: none;
  min-height: 0;
  flex: 1;
}

.ticket-form {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 1rem;
  padding: 1rem;
}

label {
  display: grid;
  gap: 0.38rem;
  color: #343b45;
  font-size: 0.86rem;
  font-weight: 800;
}

.full {
  grid-column: 1 / -1;
}

.chat-panel {
  min-height: 560px;
  overflow: hidden;
}

.chat-empty {
  display: grid;
  place-items: center;
  min-height: 560px;
  padding: 2rem;
  text-align: center;
}

.chat-empty svg {
  width: 48px;
  height: 48px;
  color: var(--coffee);
}

.chat-empty p {
  color: var(--muted);
}

.chat-active {
  display: grid;
  grid-template-rows: auto 1fr auto;
  min-height: 560px;
}

.is-hidden {
  display: none !important;
}

.chat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 1rem;
  border-bottom: 1px solid var(--line);
  background: #fff;
}

.chat-messages {
  display: flex;
  flex-direction: column;
  gap: 0.7rem;
  max-height: 420px;
  overflow: auto;
  padding: 1rem;
}

.message {
  max-width: 88%;
  border-radius: var(--radius);
  padding: 0.72rem 0.82rem;
  background: #fff;
}

.message.support {
  align-self: flex-start;
  border: 1px solid var(--line);
}

.message.store {
  align-self: flex-end;
  background: var(--ink);
  color: white;
}

.message small {
  display: block;
  margin-bottom: 0.2rem;
  color: inherit;
  opacity: 0.68;
  font-weight: 800;
}

.chat-compose {
  display: grid;
  grid-template-columns: 1fr 48px;
  gap: 0.6rem;
  padding: 1rem;
  border-top: 1px solid var(--line);
  background: #fff;
}

.transfer-panel {
  display: grid;
  grid-template-columns: 1fr 1fr auto;
  gap: 0.7rem;
  padding: 1rem;
  border-top: 1px solid var(--line);
  background: rgba(11, 7, 7, 0.72);
}

.close-ticket-area {
  display: flex;
  flex-wrap: wrap;
  gap: 0.7rem;
  align-items: center;
  border-top: 1px solid rgba(215, 173, 85, 0.22);
  background: rgba(11, 7, 7, 0.72);
  padding: 0.75rem 1rem;
}

.close-ticket-panel {
  display: flex;
  flex: 1 1 420px;
  align-items: end;
  gap: 0.7rem;
}

.close-ticket-panel label { flex: 1; }
.close-ticket-panel .button { white-space: nowrap; }
.close-ticket-area .transfer-panel { flex:1 0 100%; border:0; border-top:1px solid #e1e5ea; padding:1rem 0 0; background:transparent; }

.transfer-panel .button {
  align-self: end;
}

.chat-lock-notice {
  margin: 0;
  border-top: 1px solid rgba(215, 173, 85, 0.22);
  background: rgba(215, 173, 85, 0.1);
  color: #f2d28b;
  padding: 0.8rem 1rem;
  font-weight: 800;
}

.chat-compose input:disabled,
.chat-compose button:disabled {
  cursor: not-allowed;
  opacity: 0.58;
}

.chat-compose button {
  display: grid;
  place-items: center;
  border: 0;
  border-radius: var(--radius);
  background: var(--green);
  color: white;
}

.metrics {
  grid-template-columns: repeat(5, 1fr);
  margin-bottom: 1rem;
}

.panel-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(280px, 320px);
  gap: 1rem;
  align-items: start;
}

.table-card,
.insights-card {
  overflow: hidden;
}

.table-toolbar {
  justify-content: space-between;
  padding: 1rem;
  border-bottom: 1px solid var(--line);
  background: #fff;
}

.table-toolbar label {
  min-width: min(260px, 100%);
}

.table-scroll {
  overflow-x: auto;
}

table {
  width: 100%;
  border-collapse: collapse;
  min-width: 680px;
  background: var(--panel);
}

th,
td {
  border-bottom: 1px solid var(--line);
  padding: 0.86rem;
  text-align: left;
  vertical-align: top;
}

th {
  color: #414852;
  font-size: 0.76rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

td {
  color: #343b45;
  font-size: 0.92rem;
}

.link-button {
  border: 0;
  background: transparent;
  color: var(--blue);
  font-weight: 900;
}

.table-actions {
  display: flex;
  align-items: center;
  gap: 0.65rem;
  min-width: 180px;
  flex-wrap: wrap;
}

.assign-button {
  border: 1px solid rgba(215, 173, 85, 0.48);
  border-radius: 8px;
  background: linear-gradient(135deg, rgba(31, 155, 76, 0.34), rgba(215, 173, 85, 0.16));
  color: #fff7e8;
  padding: 0.52rem 0.72rem;
  font-weight: 900;
  white-space: nowrap;
}

.assign-button:hover {
  border-color: rgba(215, 173, 85, 0.78);
  background: linear-gradient(135deg, rgba(31, 155, 76, 0.56), rgba(215, 173, 85, 0.24));
}

.view-chat-button {
  border: 1px solid rgba(215, 173, 85, 0.42);
  border-radius: 8px;
  background: rgba(255, 247, 232, 0.08);
  color: #f2d28b;
  padding: 0.52rem 0.72rem;
  font-weight: 900;
  white-space: nowrap;
}

.view-chat-button:hover {
  border-color: rgba(215, 173, 85, 0.72);
  background: rgba(215, 173, 85, 0.14);
}

.sla-pill {
  display: inline-flex;
  border-radius: 999px;
  padding: 0.35rem 0.65rem;
  font-size: 0.78rem;
  font-weight: 900;
}

.sla-pill.ok {
  background: rgba(31, 155, 76, 0.22);
  color: #9df0b7;
}

.sla-pill.warning {
  background: rgba(215, 173, 85, 0.2);
  color: #f2d28b;
}

.sla-pill.danger {
  background: rgba(227, 45, 55, 0.24);
  color: #ff9b98;
}

.insights-card {
  padding: 1rem;
}

.support-chat {
  width:min(1500px,calc(100% - 64px));
  margin:1rem auto 0;
}
.support-list-heading { display:flex; align-items:center; justify-content:space-between; gap:.75rem; width:100%; }
.support-list-heading strong { flex:1; }
.support-chat.is-list-collapsed > .ticket-layout { grid-template-columns:minmax(280px,.38fr) minmax(0,1.62fr); }
.support-chat.is-list-collapsed .support-list { height:max-content; align-self:start; }
.support-chat.is-list-collapsed .support-list .queue-tabs,
.support-chat.is-list-collapsed .support-list [data-support-ticket-list] { display:none; }
.support-chat.is-list-collapsed .support-list .table-toolbar { border-bottom:0; }
.support-workspace-toggle { display:grid; align-self:flex-start; width:42px; min-width:42px; height:42px; place-items:center; border-color:#d5e5dc !important; background:#f3faf6 !important; color:#177a48 !important; padding:0; white-space:nowrap; box-shadow:none !important; }
.support-workspace-toggle:hover,.support-workspace-toggle:focus-visible { border-color:#9bc9ad !important; background:#e7f6ed !important; color:#12683d !important; }

.executive-panel {
  margin-top: 1rem;
}
.executive-panel-heading { display:grid; grid-template-columns:auto minmax(0,1fr); align-items:start; padding-inline:1rem; }
.executive-panel-toggle { display:grid; width:42px; min-width:42px; height:42px; place-items:center; border:1px solid #d5e5dc; border-radius:10px; background:#f3faf6; color:#177a48; padding:0; cursor:pointer; box-shadow:none; }
.executive-panel-toggle:hover,.executive-panel-toggle:focus-visible { border-color:#9bc9ad; background:#e7f6ed; color:#12683d; outline:none; }
.executive-panel-toggle svg { width:18px; height:18px; }
.executive-panel.is-collapsed .executive-panel-heading { margin-bottom:0; }
.executive-panel.is-collapsed .executive-reports-content { display:none; }

.report-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.65rem;
}

.icon-command {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  border: 1px solid rgba(215, 173, 85, 0.32);
  border-radius: 8px;
  background: rgba(255, 247, 232, 0.06);
  color: var(--ink);
  padding: 0.68rem 0.85rem;
  font-weight: 900;
}

.icon-command.is-active,
.icon-command:hover {
  border-color: rgba(215, 173, 85, 0.72);
  background: rgba(215, 173, 85, 0.14);
}

.report-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 0.8rem;
}

.executive-overview { margin: 0 0 1.35rem; }
.executive-summary-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 0.8rem; }
.executive-summary-card { display: grid; gap: 0.35rem; border: 1px solid rgba(215, 173, 85, 0.3); border-radius: var(--radius); background: linear-gradient(145deg, rgba(91, 17, 25, 0.42), rgba(255, 247, 232, 0.06)); padding: 1rem; }
.executive-summary-card svg { color: var(--gold); }
.executive-summary-card small, .executive-summary-card span { color: var(--muted); }
.executive-summary-card strong { color: var(--ink); font-size: 1.45rem; }
.executive-card-heading { display:flex; align-items:center; gap:.55rem; min-width:0; }
.executive-card-heading > svg { width:20px; height:20px; flex:0 0 auto; color:#9d1022; }
.executive-card-heading small { min-width:0; font-size:.78rem; }
.executive-collapse-toggle { display:grid; width:38px; min-width:38px; height:38px; place-items:center; border:1px solid #d5e5dc; border-radius:10px; background:#f3faf6; color:#177a48; padding:0; cursor:pointer; box-shadow:none; }
.executive-collapse-toggle:hover,.executive-collapse-toggle:focus-visible { border-color:#9bc9ad; background:#e7f6ed; color:#12683d; outline:none; }
.executive-collapse-toggle svg { width:18px; height:18px; color:currentColor; }
.executive-summary-card.is-collapsed > strong,.executive-summary-card.is-collapsed > span { display:none; }
.executive-summary-card.is-collapsed { align-content:start; min-height:72px; }
.critical-alerts { display: flex; align-items: flex-start; gap: 0.7rem; margin-top: 0.8rem; border: 1px solid rgba(215, 173, 85, 0.3); border-radius: var(--radius); background: rgba(215, 173, 85, 0.09); padding: 0.9rem 1rem; }
.critical-alerts svg { color: var(--gold); }
.critical-alerts div { display: grid; gap: 0.15rem; }
.critical-alerts span { color: var(--muted); }
.sector-comparison .sector-comparison-heading { align-items:center; }
.sector-comparison-heading > .executive-collapse-toggle { flex:0 0 auto; }
.sector-comparison.is-collapsed .sector-bars { display:none; }
.sector-comparison.is-collapsed { padding-bottom:1rem; }
.report-period { min-width: 132px; font-size: 0.75rem; }
.report-period input, .report-period select { padding: 0.48rem 0.58rem; }

.cloud-note {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  margin: 0 0 1rem;
  border: 1px solid rgba(215, 173, 85, 0.22);
  border-radius: var(--radius);
  background: rgba(255, 247, 232, 0.06);
  color: var(--muted);
  padding: 0.82rem 1rem;
  font-weight: 800;
}

.cloud-note svg {
  color: var(--gold);
}

.report-card,
.audit-row {
  border: 1px solid rgba(215, 173, 85, 0.24);
  border-radius: var(--radius);
  background:
    linear-gradient(180deg, rgba(255, 247, 232, 0.08), rgba(255, 247, 232, 0.035)),
    rgba(16, 8, 6, 0.78);
  padding: 1rem;
  box-shadow: var(--shadow);
}

.audit-history-button { margin-left: auto; white-space: nowrap; }
.audit-timeline li { display: grid; gap: 0.25rem; }
.audit-timeline li small { color: var(--gold); font-weight: 800; }
.audit-timeline li strong { color: var(--ink); }
.audit-timeline li p { margin: 0; color: var(--muted); }

.report-card {
  display: grid;
  gap: 0.45rem;
}

.report-card-button {
  width: 100%;
  cursor: pointer;
  text-align: left;
}

.report-card-button:hover {
  border-color: rgba(215, 173, 85, 0.72);
  background: linear-gradient(135deg, rgba(141, 13, 26, 0.4), rgba(255, 247, 232, 0.1));
}

.report-card-button em {
  color: var(--gold);
  font-size: 0.78rem;
  font-style: normal;
  font-weight: 800;
}

.report-detail-list { display: grid; gap: 0.8rem; }
.report-detail-list .detail-box p { color: var(--muted); }

.report-card svg,
.audit-row svg {
  color: var(--gold);
}

.report-card small,
.report-card span,
.audit-row small,
.audit-row p {
  color: var(--muted);
}

.report-card strong {
  color: var(--ink);
  font-size: 1.05rem;
}

.audit-panel {
  display: grid;
  gap: 0.75rem;
}

.audit-row {
  display: flex;
  gap: 0.8rem;
  align-items: flex-start;
}

.store-history {
  margin-top: 1rem;
}

.store-ticket-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin: -0.5rem 0 0.85rem;
}

.store-ticket-tab {
  display: inline-flex;
  align-items: center;
  gap: 0.38rem;
  min-height: 38px;
  border: 1px solid #e6cfcf;
  border-radius: 10px;
  background: #fff;
  color: #684c50;
  padding: 0.48rem 0.72rem;
  font: 800 0.76rem var(--sans);
  cursor: pointer;
}

.store-ticket-tab:hover,
.store-ticket-tab.is-active {
  border-color: #8b1020;
  background: #fff1f2;
  color: #8b1020;
}

.store-ticket-tab.rescheduled {
  border-color: #e7a154;
  background: #fff8ee;
  color: #a54d00;
}

.store-ticket-tab.rescheduled.is-active {
  border-color: #d36300;
  background: #fff0df;
  color: #934000;
}

.store-tab-count {
  display: inline-grid;
  min-width: 1.22rem;
  height: 1.22rem;
  place-items: center;
  border-radius: 999px;
  background: #177a48;
  color: #fff !important;
  font-size: 0.66rem !important;
  line-height: 1;
}

.store-ticket-tab.rescheduled .store-tab-count {
  background: #d36300;
}

.store-ticket-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 0.8rem;
  max-height: 540px;
  overflow-y: auto;
  overscroll-behavior: auto;
  padding: .25rem;
  border: 1px solid #dfe5e1;
  border-radius: 14px;
  background: #fbfdfc;
  scrollbar-color: #b7c2bb #f3f7f4;
  scrollbar-width: thin;
}
.store-ticket-grid::-webkit-scrollbar { width: 10px; }
.store-ticket-grid::-webkit-scrollbar-thumb { border: 3px solid #f3f7f4; border-radius: 999px; background: #aebbb2; }
@media (max-width: 760px) { .store-ticket-grid { max-height: 460px; } }

.store-ticket-card {
  display: grid;
  gap: 0.55rem;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fff;
  padding: 1rem;
  text-align: left;
  cursor: pointer;
  box-shadow: 0 12px 30px rgba(33, 25, 17, 0.08);
}

.store-ticket-card:hover,
.store-ticket-card.is-active {
  border-color: rgba(49, 86, 163, 0.42);
  background: #f8f9fc;
}

.store-ticket-card.is-read-only {
  cursor: default;
  background: #fbfcfd;
  box-shadow: none;
}

.store-ticket-card.is-read-only:hover {
  border-color: var(--line);
  background: #fbfcfd;
}

.store-ticket-card strong {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.8rem;
}
.store-ticket-top-actions { display:inline-flex; align-items:center; gap:.45rem; }
.nps-ticket-icon { display:grid; width:29px; height:29px; place-items:center; border:1px solid #e5c36b; border-radius:8px; background:#fff9e8; color:#a97000; cursor:pointer; }
.nps-ticket-icon:hover { border-color:#b57c00; background:#fff0bd; }
.nps-ticket-icon.is-rated { border-color:#9bd7af; background:#e5f7eb; color:#176b40; }
.nps-ticket-icon svg { width:16px; height:16px; }

.store-ticket-card small,
.store-ticket-card span {
  color: var(--muted);
}

.status-pill.rescheduled {
  background: #fff0df;
  color: #a54d00;
}

.store-ticket-actions { display: flex; padding-top: 0.1rem; }
.store-priority-alert-button {
  display: inline-flex;
  align-items: center;
  gap: 0.38rem;
  border: 1px solid #e69a3d;
  border-radius: 9px;
  background: #fff8ee;
  color: #944000;
  padding: 0.46rem 0.56rem;
  font: 800 0.72rem var(--sans);
  cursor: pointer;
}
.store-priority-alert-button:hover { border-color: #bd5800; background: #fff0df; }
.store-priority-alert-button:disabled,.store-priority-alert-button.is-pending { border-color: #ead1a9; background: #fffaf4; color: #966e3e; cursor: default; }
.store-priority-alert-button svg { width: 15px; }
.store-ticket-readonly { display: flex; align-items: center; gap: 0.36rem; color: #6c747a !important; font-size: 0.72rem !important; font-weight: 700 !important; line-height: 1.35; }
.store-ticket-readonly svg { width: 14px; color: #7a838a; }
.store-priority-support-note { border-left: 3px solid #e28119; padding-left: 0.5rem; color: #87511e !important; }
.store-priority-handle-button { color: #a54800 !important; font-weight: 900 !important; }
.priority-queue-tab { border-color: #e69a3d !important; background: #fff8ee !important; color: #944000 !important; }
.priority-queue-tab.is-active { border-color: #bd5800 !important; background: #fff0df !important; }
.priority-queue-tab svg { width: 15px; }

.admin-console {
  width: min(1180px, calc(100% - 40px));
  margin: 0 auto;
  padding: 4rem 0;
}

.admin-user-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 1rem;
  margin-bottom: 1rem;
}

.admin-form {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.admin-form h3,
.admin-form > svg,
.admin-form .button {
  grid-column: 1 / -1;
}

.user-table-card {
  margin-top: 1rem;
}

.muted-note {
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 800;
}

.danger-link {
  color: #ff9b98;
}

.support-list {
  min-height: 560px;
}

.queue-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
}

.queue-tab {
  border: 1px solid rgba(215, 173, 85, 0.28);
  border-radius: 999px;
  background: rgba(255, 247, 232, 0.06);
  color: var(--muted);
  padding: 0.45rem 0.7rem;
  font-weight: 900;
}

.queue-tab.is-active {
  border-color: rgba(215, 173, 85, 0.72);
  background: rgba(215, 173, 85, 0.14);
  color: var(--ink);
}

.support-ticket-button {
  display: grid;
  gap: 0.4rem;
  width: 100%;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: #fff;
  padding: 0.9rem 1rem;
  text-align: left;
}

.support-ticket-button:hover,
.support-ticket-button.is-active {
  background: #f5efe4;
}

.support-ticket-button strong {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
}

.support-ticket-button span,
.support-ticket-button small {
  color: var(--muted);
}

.support-ticket-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.7rem;
  padding-top: 0.25rem;
}

.empty-copy {
  color: var(--muted);
  padding: 1rem;
}

.insight-list {
  display: grid;
  gap: 0.7rem;
  margin: 1rem 0 0;
  padding: 0;
  list-style: none;
}

.insight-list li {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  border-bottom: 1px solid var(--line);
  padding-bottom: 0.7rem;
}

.email-grid {
  grid-template-columns: repeat(2, 1fr);
}

pre {
  overflow: auto;
  min-height: 220px;
  margin: 0.8rem 0 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #151922;
  color: #f8f3ea;
  padding: 1rem;
  white-space: pre-wrap;
}

.ticket-modal {
  width: min(920px, calc(100% - 28px));
  border: 0;
  padding: 0;
  background: transparent;
}

.ticket-modal::backdrop {
  background: rgba(21, 25, 34, 0.62);
}

.modal-shell {
  position: relative;
  max-height: min(82vh, 760px);
  overflow: auto;
  padding: 1.2rem;
}

.modal-close {
  position: sticky;
  top: 0;
  float: right;
  display: grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border: 1px solid var(--line);
  border-radius: 50%;
  background: white;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 0.8rem;
  clear: both;
}

.detail-box {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fff;
  padding: 0.85rem;
}

.detail-box small {
  display: block;
  color: var(--muted);
  font-weight: 800;
  text-transform: uppercase;
}

.status-form {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0.8rem;
  margin: 1rem 0;
}

.history-list {
  display: grid;
  gap: 0.7rem;
  margin: 0;
  padding: 0;
  list-style: none;
}

.history-list li {
  border-left: 4px solid var(--gold);
  background: #fff;
  padding: 0.7rem 0.85rem;
}

.footer {
  justify-content: center;
  padding: 2rem 5vw 3rem;
  color: var(--muted);
  text-align: center;
  border-top: 1px solid rgba(215, 173, 85, 0.12);
  background: linear-gradient(180deg, transparent, rgba(20, 4, 6, 0.46));
}

/* Premium Dolcissimo technology theme */
:root {
  --bg: #100806;
  --surface: #190b0a;
  --panel: rgba(24, 15, 14, 0.84);
  --ink: #fff7e8;
  --muted: #c8b89a;
  --line: rgba(220, 173, 80, 0.26);
  --coffee: #2b120d;
  --gold: #d7ad55;
  --gold-dark: #9a6b22;
  --green: #1f9b4c;
  --teal: #5ec6b8;
  --red: #e32d37;
  --blue: #d7ad55;
  --wine: #8d0d1a;
  --wine-dark: #41060c;
  --shadow: 0 24px 80px rgba(0, 0, 0, 0.42);
}

body {
  background:
    linear-gradient(90deg, rgba(215, 173, 85, 0.045) 1px, transparent 1px),
    linear-gradient(180deg, rgba(215, 173, 85, 0.035) 1px, transparent 1px),
    linear-gradient(135deg, #080504 0%, #180908 34%, #4d0710 68%, #120705 100%);
  background-size: 72px 72px, 72px 72px, auto;
  color: var(--ink);
}

body::before {
  content: "";
  position: fixed;
  inset: 0;
  z-index: -1;
  pointer-events: none;
  background:
    linear-gradient(120deg, transparent 0 30%, rgba(215, 173, 85, 0.09) 30% 30.4%, transparent 30.4% 100%),
    linear-gradient(180deg, rgba(0, 0, 0, 0.2), rgba(0, 0, 0, 0.54));
}

.topbar {
  min-height: 96px;
  border-bottom: 1px solid rgba(215, 173, 85, 0.22);
  background: rgba(10, 6, 6, 0.82);
  box-shadow: 0 16px 50px rgba(0, 0, 0, 0.24);
}

.brand-logo {
  width: 172px;
  height: 86px;
  object-fit: contain;
  border: 0;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
}

.footer-logo {
  width: 158px;
  height: 92px;
  object-fit: contain;
  border: 0;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
}

.brand strong,
.nav,
.nav-toggle {
  color: var(--ink);
}

.brand small {
  color: var(--gold);
}

.nav a:hover {
  color: var(--gold);
}

.nav-logout {
  border-color: rgba(227, 45, 55, 0.4);
  background: rgba(227, 45, 55, 0.08);
  color: #ff9b98;
}

.eyebrow {
  color: var(--gold);
}

h1,
h2,
h3 {
  color: var(--ink);
}

.hero-copy p,
.section-heading p,
.workspace-heading p,
.login-card p,
.feature-grid p,
.next-step p,
.ticket-preview p,
.empty-copy,
.store-ticket-card small,
.store-ticket-card span,
.support-ticket-button span,
.support-ticket-button small,
.ticket-preview small,
.mini-grid small,
.chat-header small,
.metric small,
td,
label,
.footer {
  color: var(--muted);
}

.hero {
  min-height: calc(100vh - 76px);
}

.hero h1 {
  text-shadow: 0 12px 42px rgba(0, 0, 0, 0.36);
}

.trust-row {
  color: #ead8b6;
}

.trust-row svg,
.feature-grid svg,
.login-card > svg {
  color: var(--gold);
}

.login-card.service > svg {
  color: var(--teal);
}

.product-window,
.login-card,
.ticket-form,
.chat-panel,
.feature-grid article,
.table-card,
.insights-card,
.email-grid article,
.ticket-modal .modal-shell,
.next-step,
.mini-grid article,
.metric,
.ticket-preview,
.detail-box,
.store-ticket-card {
  border: 1px solid rgba(215, 173, 85, 0.24);
  background:
    linear-gradient(180deg, rgba(255, 247, 232, 0.08), rgba(255, 247, 232, 0.035)),
    rgba(16, 8, 6, 0.78);
  box-shadow: var(--shadow);
  backdrop-filter: blur(18px);
}

.product-window,
.session-banner,
.next-step {
  position: relative;
  overflow: hidden;
}

.product-window::before,
.session-banner::before,
.next-step::before {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  border-top: 1px solid rgba(255, 231, 181, 0.34);
  background: linear-gradient(110deg, rgba(215, 173, 85, 0.16), transparent 35%, rgba(227, 45, 55, 0.08));
}

.window-bar,
.chat-header,
.chat-compose,
.table-toolbar {
  border-color: rgba(215, 173, 85, 0.22);
  background: rgba(11, 7, 7, 0.72);
}

.window-bar span {
  background: var(--gold);
}

.window-bar strong,
.link-button {
  color: var(--gold);
}

input,
textarea,
select {
  border-color: rgba(215, 173, 85, 0.26);
  background: rgba(7, 5, 5, 0.72);
  color: var(--ink);
}

input::placeholder,
textarea::placeholder {
  color: rgba(200, 184, 154, 0.68);
}

.button {
  border-radius: 8px;
}

.primary {
  border-color: rgba(215, 173, 85, 0.48);
  background: linear-gradient(135deg, var(--wine), #170707 52%, var(--gold-dark));
  color: #fff7e8;
  box-shadow: 0 18px 42px rgba(141, 13, 26, 0.28);
}

.secondary,
.ghost {
  border-color: rgba(215, 173, 85, 0.28);
  background: rgba(255, 247, 232, 0.06);
  color: var(--ink);
}

.danger-button {
  color: #ff9b98;
}

.session-banner,
.chat-card,
.message.store {
  border: 1px solid rgba(215, 173, 85, 0.3);
  background: linear-gradient(135deg, #140807, #3c070d 64%, #100706);
}

.session-banner p,
.chat-card p {
  color: rgba(255, 247, 232, 0.76);
}

.message,
.message.support,
.support-ticket-button {
  border-color: rgba(215, 173, 85, 0.2);
  background: rgba(255, 247, 232, 0.075);
  color: var(--ink);
}

.support-ticket-button:hover,
.support-ticket-button.is-active,
.store-ticket-card:hover,
.store-ticket-card.is-active {
  border-color: rgba(215, 173, 85, 0.58);
  background: linear-gradient(135deg, rgba(141, 13, 26, 0.32), rgba(255, 247, 232, 0.08));
}

table {
  background: rgba(13, 8, 7, 0.76);
}

th {
  color: var(--gold);
}

th,
td,
.insight-list li {
  border-color: rgba(215, 173, 85, 0.18);
}

.chat-compose button {
  background: linear-gradient(135deg, var(--green), #115c31);
}

pre {
  border-color: rgba(215, 173, 85, 0.22);
  background: #070505;
  color: #fff7e8;
}

.status-pill.open,
.status-aberto {
  background: rgba(94, 198, 184, 0.16);
  color: #8ee8de;
}

.status-em-atendimento {
  background: rgba(31, 155, 76, 0.18);
  color: #8be3a6;
}

.status-aguardando-loja {
  background: rgba(215, 173, 85, 0.16);
  color: #f2d28b;
}

.status-resolvido {
  background: rgba(31, 155, 76, 0.22);
  color: #9df0b7;
}

.status-pill.danger,
.priority-urgente,
.priority-alta {
  background: rgba(227, 45, 55, 0.18);
  color: #ff9b98;
}

.priority-media,
.priority-média,
.priority-baixa {
  background: rgba(255, 247, 232, 0.12);
  color: #ead8b6;
}

.ticket-modal .modal-shell {
  color: var(--ink);
}

.ticket-modal h2,
.ticket-modal h3,
.ticket-modal p,
.ticket-modal strong {
  color: var(--ink);
}

.ticket-modal label,
.ticket-modal .detail-box small {
  color: var(--muted);
}

.ticket-modal .detail-box,
.ticket-modal .history-list li {
  border-color: rgba(215, 173, 85, 0.28);
  background:
    linear-gradient(180deg, rgba(255, 247, 232, 0.08), rgba(255, 247, 232, 0.03)),
    rgba(16, 8, 6, 0.88);
}

.ticket-modal .detail-box p,
.ticket-modal .history-list li {
  color: #ead8b6;
}

.ticket-modal .modal-close {
  border: 1px solid rgba(215, 173, 85, 0.38);
  background: rgba(255, 247, 232, 0.1);
  color: var(--ink);
}

@media (max-width: 1020px) {
  .hero,
  .ticket-layout,
  .panel-grid {
    grid-template-columns: 1fr;
  }

  .hero {
    min-height: auto;
  }

  .feature-grid,
  .metrics,
  .report-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .executive-summary-grid { grid-template-columns: repeat(2, 1fr); }

  .store-interactive-layout.store-form-hidden {
    grid-template-columns: 1fr;
    grid-template-areas:"history" "chat";
  }

  .store-interactive-layout.store-form-hidden > .store-history {
    grid-column: 1 / -1;
    height: auto;
  }

  .store-interactive-layout.store-form-hidden .store-ticket-grid {
    min-height: initial;
    max-height: 520px;
  }
}

@media (max-width: 720px) {
  .topbar {
    min-height: 68px;
  }

  .nav-toggle {
    display: inline-grid;
    place-items: center;
  }

  .nav {
    position: absolute;
    top: 68px;
    left: 20px;
    right: 20px;
    display: none;
    flex-direction: column;
    align-items: stretch;
    border: 1px solid var(--line);
    border-radius: var(--radius);
    background: rgba(11, 7, 7, 0.96);
    padding: 1rem;
    box-shadow: var(--shadow);
  }

  .nav.is-open {
    display: flex;
  }

  .hero,
  .proposal,
  .login-section,
  .next-step,
  .session-banner,
  .workspace,
  .admin,
  .email-section {
    width: min(100% - 28px, 1180px);
  }

  h1 {
    font-size: 2.75rem;
  }

  .workspace-heading,
  .session-banner,
  .next-step,
  .table-toolbar {
    display: grid;
  }

  .ticket-form,
  .feature-grid,
  .login-grid,
  .admin-user-grid,
  .admin-form,
  .store-ticket-grid,
  .mini-grid,
  .metrics,
  .report-grid,
  .email-grid,
  .detail-grid,
  .status-form {
    grid-template-columns: 1fr;
  }

  .store-opening-actions {
    width: 100%;
  }

  .store-opening-actions .button {
    flex: 1 1 220px;
  }

  .store-interactive-layout {
    --store-workspace-height: 480px;
  }

  .store-interactive-layout.store-form-hidden .store-ticket-grid {
    grid-template-columns: 1fr;
    max-height: 460px;
  }

  .executive-summary-grid { grid-template-columns: 1fr; }

  .chat-panel,
  .chat-empty,
  .chat-active {
    min-height: 460px;
  }

  .admin-actions .button {
    width: 100%;
  }
}

/* Aplicação final do tema claro (mantida após o tema premium original). */
:root { --bg:#f6f7f9; --surface:#fff; --panel:#fff; --ink:#25242a; --muted:#69707c; --line:#e1e5ea; --gold:#b5882f; --wine:#7b1625; --wine-dark:#52101b; --green:#177a48; --shadow:0 12px 32px rgba(34,38,48,.09); }
body { background:#f6f7f9 !important; color:var(--ink) !important; }
body::before { display:none !important; }
.topbar { background:rgba(255,255,255,.94) !important; border-bottom-color:#e1e5ea !important; box-shadow:0 2px 12px rgba(34,38,48,.05) !important; }
.brand strong,.nav,.nav-toggle,h1,h2,h3 { color:var(--ink) !important; }
.brand small,.eyebrow { color:var(--wine) !important; }
.nav a:hover { color:var(--wine) !important; }
.product-window,.login-card,.ticket-form,.chat-panel,.feature-grid article,.table-card,.insights-card,.email-grid article,.ticket-modal .modal-shell,.next-step,.mini-grid article,.metric,.ticket-preview,.detail-box,.store-ticket-card,.report-card,.audit-row,.executive-summary-card { background:#fff !important; border-color:#e1e5ea !important; box-shadow:var(--shadow) !important; backdrop-filter:none !important; }
.window-bar,.chat-header,.chat-compose,.table-toolbar,.transfer-panel,.close-ticket-area { background:#fff !important; border-color:#e1e5ea !important; }
input,textarea,select { background:#fff !important; color:var(--ink) !important; border-color:#d9dee5 !important; }
select { color-scheme:light !important; }
select option,select optgroup { background:#fff !important; color:var(--ink) !important; }
select option:checked,select option:hover { background:#f3e7e9 !important; color:var(--wine) !important; }
.primary { background:var(--wine) !important; border-color:var(--wine) !important; color:#fff !important; box-shadow:0 8px 20px rgba(123,22,37,.18) !important; }
.secondary,.ghost,.icon-command,.nav-profile { background:#fff !important; border-color:#d8dce3 !important; color:var(--ink) !important; }
.icon-command.is-active,.icon-command:hover,.nav-profile:hover { background:#f8ecee !important; border-color:rgba(123,22,37,.5) !important; color:var(--wine) !important; }
.nav-profile svg,.trust-row svg,.feature-grid svg,.login-card>svg,.report-card svg,.audit-row svg,.executive-summary-card svg { color:var(--wine) !important; }
.session-banner,.chat-card,.cloud-note,.critical-alerts { background:#fff8f8 !important; border-color:#eadde0 !important; }
.message,.message.support,.support-ticket-button { background:#fff !important; color:var(--ink) !important; border-color:#e1e5ea !important; }
.message.store { background:var(--wine) !important; border-color:var(--wine) !important; color:#fff !important; }
.support-ticket-button:hover,.support-ticket-button.is-active,.store-ticket-card:hover,.store-ticket-card.is-active,.report-card-button:hover { background:#fff7f8 !important; border-color:rgba(123,22,37,.42) !important; }
table { background:#fff !important; } th { background:#fafbfc !important; color:#4e5561 !important; } th,td,.insight-list li { border-color:#e8ebef !important; }
.ticket-modal .detail-box,.ticket-modal .history-list li { background:#fff !important; border-color:#e1e5ea !important; } .ticket-modal h2,.ticket-modal h3,.ticket-modal p,.ticket-modal strong { color:var(--ink) !important; }
.footer { background:#fff !important; border-top-color:#e1e5ea !important; }

.metric-button { width: 100%; cursor: pointer; text-align: left; font: inherit; }
.metric-button:hover { border-color: rgba(139,16,32,.48) !important; background:#fff7f8 !important; }
.metric-button { display:grid; place-items:center; min-height:106px; text-align:center; }
.metric-button small { color:#4a3034 !important; font-size:1rem !important; font-weight:900 !important; letter-spacing:.02em; }

/* Contraste acessível da paleta Dolcissimo: dourado é ornamento, nunca texto principal. */
:root { --ink:#2c2525; --muted:#5f6168; --wine:#8b1020; --wine-dark:#650b18; --gold:#ad7a1d; --line:#dfe1e5; }
body { background:#f8f5f1 !important; }
.topbar { background:rgba(255,253,250,.96) !important; }
.brand small,.eyebrow { color:#8b1020 !important; }
input::placeholder,textarea::placeholder { color:#7a7d85 !important; opacity:1 !important; }
label,.profile-note,.muted-note,.history-list li,.ticket-modal .detail-box p,.ticket-modal .history-list li { color:#4e5158 !important; }
.history-list li { border-left-color:#8b1020 !important; background:#fffaf8 !important; }
.link-button { color:#8b1020 !important; }
.primary { background:#8b1020 !important; border-color:#8b1020 !important; }
.primary:hover { background:#650b18 !important; }
.secondary,.ghost,.icon-command,.nav-profile { color:#353038 !important; }
.cloud-note,.critical-alerts { background:#fff7ef !important; border-color:#ead8c6 !important; color:#4e5158 !important; }
.status-pill.open,.status-aberto { background:#e5efff !important; color:#2456a5 !important; }
.status-em-atendimento { background:#dff3e7 !important; color:#176b40 !important; }
.status-aguardando-loja { background:#fff0d3 !important; color:#8a5b0a !important; }
.status-resolvido { background:#dff3e7 !important; color:#176b40 !important; }
.priority-urgente,.priority-alta,.status-pill.danger { background:#fae0e3 !important; color:#a51f30 !important; }
.priority-media,.priority-média,.priority-baixa { background:#eef0f3 !important; color:#4e5661 !important; }
.sla-pill.ok { background:#dff3e7 !important; color:#176b40 !important; }
.sla-pill.warning { background:#fff0d3 !important; color:#8a5b0a !important; }
.sla-pill.danger { background:#fae0e3 !important; color:#a51f30 !important; }
.assign-button { background:#8b1020 !important; border-color:#8b1020 !important; color:#fff !important; }
.view-chat-button { background:#fff !important; border-color:#d8b676 !important; color:#7d5610 !important; }
.report-card small,.report-card span,.audit-row small,.audit-row p,.executive-summary-card small,.executive-summary-card span { color:#5f6168 !important; }

/* Estados de interação: antecipam claramente o item que será selecionado. */
.nav-logout { background:#c73542 !important; border-color:#c73542 !important; color:#fff !important; }
.nav-logout:hover { background:#9f1f2c !important; border-color:#9f1f2c !important; color:#fff !important; }
.button:hover,.icon-command:hover,.nav-profile:hover,.nav-logout:hover,.queue-tab:hover,.link-button:hover,.assign-button:hover,.view-chat-button:hover,.report-card-button:hover,.metric-button:hover,.store-ticket-card:hover,.support-ticket-button:hover { transform:translateY(-1px); transition:background .16s ease,border-color .16s ease,color .16s ease,transform .16s ease,box-shadow .16s ease; }
.button:hover svg,.icon-command:hover svg,.nav-profile:hover svg,.queue-tab:hover svg,.assign-button:hover svg,.view-chat-button:hover svg,.report-card-button:hover svg,.metric-button:hover svg { color:#8b1020 !important; }
.primary:hover svg,.nav-logout:hover svg,.assign-button:hover svg { color:#fff !important; }
.queue-tab:hover { border-color:#8b1020 !important; background:#fff2f3 !important; color:#8b1020 !important; }
.queue-tab:hover:not(.is-active) { box-shadow:0 4px 12px rgba(139,16,32,.1); }
.link-button:hover { color:#650b18 !important; text-decoration:underline; }
.view-chat-button:hover { border-color:#8b1020 !important; background:#fff2f3 !important; color:#8b1020 !important; }

.queue-assigned-button { display:inline-flex; align-items:center; justify-content:center; width:150px; min-width:150px; min-height:46px; border:1px solid #d8b676; border-radius:8px; background:#fff7ef; color:#7d5610; font-weight:800; white-space:nowrap; }

.incident-description { color:#2c2525 !important; font-weight:800 !important; }

.report-period { display:grid !important; gap:.45rem; min-width:190px; color:#4a3034 !important; font-size:1rem !important; font-weight:900 !important; }
.report-period select { min-width:190px; min-height:48px; font-size:.96rem !important; font-weight:800 !important; }

/* Filtros de período alinhados: rótulos e campos na mesma grade. */
.executive-overview-heading .report-actions { display:grid; align-self:flex-start; align-content:flex-start; align-items:stretch; row-gap:.75rem; }
.executive-period-row,.executive-tabs-row { display:flex; flex-wrap:wrap; align-items:flex-end; gap:.65rem; }
.executive-tabs-row .icon-command { min-height:48px; }
.executive-overview-heading .report-period { grid-template-rows:24px 48px; margin:0; }
.executive-overview-heading .report-period input,
.executive-overview-heading .report-period select { width:100%; min-width:190px; height:48px; min-height:48px; margin:0; }
@media (max-width:720px) { .executive-period-row { display:grid; grid-template-columns:1fr; } .executive-period-row .report-period { width:100%; } .executive-tabs-row { display:grid; grid-template-columns:1fr 1fr; } .executive-tabs-row .icon-command { width:100%; justify-content:center; } }

/* Padrão compartilhado de alinhamento para filtros em todos os setores. */
.service-page .table-toolbar { align-items:flex-end; }
.service-page .table-toolbar label { display:grid; grid-template-rows:24px 48px; gap:.42rem; margin:0; }
.service-page .table-toolbar input,
.service-page .table-toolbar select { height:48px; min-height:48px; margin:0; }
.service-page .ticket-filter-toolbar { display:grid; grid-template-columns:1fr; justify-content:initial; align-items:stretch; gap:.75rem; }
.ticket-filter-heading { display:flex; align-items:center; justify-content:flex-start; gap:.55rem; color:#4a3034; }
.ticket-filter-heading strong { font-size:.82rem; letter-spacing:.02em; }
.filter-collapse-toggle { display:grid; width:34px; height:34px; place-items:center; border:1px solid #d9e2dc; border-radius:9px; background:#f6fbf8; color:#176b40; cursor:pointer; }
.filter-collapse-toggle:hover { border-color:#177a48; background:#e6f6ec; }
.filter-collapse-toggle svg { width:18px; height:18px; }
.ticket-filter-fields { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:.8rem 1rem; }
.service-page .ticket-filter-fields label { min-width:0; width:100%; }
.ticket-filter-toolbar.is-collapsed { padding-block:.65rem; }
.ticket-filter-toolbar.is-collapsed .ticket-filter-fields { display:none; }
.rescheduled-alert-row { display:flex; align-items:center; gap:.8rem; padding:.8rem 1rem; border-bottom:1px solid #f0d3ad; background:#fff9f1; }
.panel-grid.is-queue-collapsed { grid-template-columns:1fr; }
.panel-grid.is-queue-collapsed .ticket-filter-toolbar,
.panel-grid.is-queue-collapsed .table-scroll,
.panel-grid.is-queue-collapsed .insights-card { display:none; }
.panel-grid.is-queue-collapsed .table-card { grid-column:1 / -1; }
.panel-grid.is-queue-collapsed .rescheduled-alert-row { border-bottom:0; }
.rescheduled-alert-row > small { color:#87511e; font-size:.76rem; font-weight:700; }
.rescheduled-alert-button { display:inline-flex; align-items:center; gap:.5rem; min-height:42px; border:2px solid #df6b00; border-radius:12px; background:#fff0df; color:#9a4200; padding:.55rem .8rem; font:900 .8rem var(--sans); cursor:pointer; }
.rescheduled-alert-button:hover { border-color:#ad4700; background:#ffe2c0; }
.rescheduled-alert-button svg { width:17px; }
.rescheduled-alert-button span { display:inline-grid; min-width:1.35rem; height:1.35rem; place-items:center; border-radius:999px; background:#df6b00; color:#fff; font-size:.68rem; }
.rescheduled-assign-button { color:#b84f00 !important; font-weight:900 !important; }
.rescheduled-contact-actions { display:flex; align-items:center; flex-wrap:wrap; gap:.65rem; padding:.75rem 1rem; border-top:1px solid #f0d3ad; border-bottom:1px solid #f0d3ad; background:#fff9f1; }
.rescheduled-contact-actions strong { color:#7e430b; font-size:.8rem; }
.rescheduled-contact-actions .button { min-height:38px; padding:.52rem .7rem; border-color:#e2b67d; color:#8f4500; }
.insight-list .insight-separator { margin-top:.35rem; border-top:2px solid #dbe8df; padding-top:.65rem; }
.notification-preferences { display:grid; gap:.65rem; margin:0; border:1px solid #d8e8df; border-radius:12px; background:#f6fbf8; padding:.9rem; }
.notification-preferences legend { padding:0 .3rem; color:#294135; font-size:.82rem; font-weight:900; }
.notification-preferences > div { display:flex; flex-wrap:wrap; gap:.5rem .9rem; }
.notification-preferences label { display:inline-flex; align-items:center; gap:.38rem; color:#3f5648; font-size:.76rem; }
.notification-preferences input { width:16px; height:16px; accent-color:#177a48; }
.ti-operations { margin-top:2rem; border:1px solid #d9e7de; border-radius:16px; background:#fff; padding:1.15rem; box-shadow:0 10px 24px rgba(36,72,49,.06); }
.management-heading { display:grid; grid-template-columns:auto minmax(0,1fr) auto; align-items:start; }
.ti-operations-heading { display:grid; grid-template-columns:auto minmax(0,1fr) auto; align-items:start; margin-bottom:1rem; }
.ti-operations-heading .report-actions { align-items:center; }
.ti-operations [data-ti-data-controls] { display:flex; flex-wrap:wrap; gap:.65rem; }
.ti-operations.is-collapsed { padding-bottom:.8rem; }
.ti-operations.is-collapsed .ti-operations-heading { margin-bottom:0; }
.ti-operations.is-collapsed .ti-operation-tabs,.ti-operations.is-collapsed .ti-operation-content { display:none; }
.ti-operations.is-compact { display:flex; flex-direction:column; align-self:flex-start; width:100%; margin-top:1rem; padding:1rem; border-color:#ead8c6; background:#fffaf5; box-shadow:0 7px 16px rgba(80,57,34,.06); }
.ti-operations.is-compact > * { width:100%; min-width:0; }
.ti-operations.is-compact .ti-operations-heading { grid-template-columns:auto minmax(0,1fr); align-items:flex-start; margin-bottom:.7rem; }
.ti-operations.is-compact .ti-operations-heading > .report-actions { display:none; }
.ti-operations.is-compact [data-ti-operations-toggle] { display:grid; width:42px; min-width:42px; height:42px; place-items:center; border-color:#d5e5dc !important; background:#f3faf6 !important; color:#177a48 !important; padding:0; box-shadow:none !important; }
.ti-operations.is-compact [data-ti-operations-toggle]:hover,.ti-operations.is-compact [data-ti-operations-toggle]:focus-visible { border-color:#9bc9ad !important; background:#e7f6ed !important; color:#12683d !important; }
[data-management-table-toggle],[data-filter-collapse],[data-ti-operations-toggle],[data-support-workspace-toggle] { display:grid !important; width:42px !important; min-width:42px !important; height:42px !important; min-height:42px !important; place-items:center !important; border:1px solid #d5e5dc !important; border-radius:10px !important; background:#f3faf6 !important; color:#177a48 !important; padding:0 !important; box-shadow:none !important; }
[data-management-table-toggle]:hover,[data-management-table-toggle]:focus-visible,[data-filter-collapse]:hover,[data-filter-collapse]:focus-visible,[data-ti-operations-toggle]:hover,[data-ti-operations-toggle]:focus-visible,[data-support-workspace-toggle]:hover,[data-support-workspace-toggle]:focus-visible { border-color:#9bc9ad !important; background:#e7f6ed !important; color:#12683d !important; outline:none; }
[data-management-table-toggle] svg,[data-filter-collapse] svg,[data-ti-operations-toggle] svg,[data-support-workspace-toggle] svg { width:18px; height:18px; }
.ti-operations.is-compact .workspace-heading h2 { font-size:1.12rem; }
.ti-operations.is-compact .workspace-heading p { max-width:720px; margin-top:.25rem; font-size:.76rem; line-height:1.35; }
.ti-operations.is-compact .ti-operation-tabs { margin-bottom:.65rem; }
.ti-operations.is-compact .ti-operation-tab { padding:.42rem .62rem; font-size:.71rem; }
.ti-operations.is-compact .ti-operation-content { min-height:0; max-height:300px; overflow-y:auto; padding-right:.2rem; scrollbar-color:#c5ac91 #fff7ef; scrollbar-width:thin; }
.ti-operations.is-compact .ti-operation-content::-webkit-scrollbar { width:8px; }
.ti-operations.is-compact .ti-operation-content::-webkit-scrollbar-thumb { border:2px solid #fff7ef; border-radius:999px; background:#c5ac91; }
.ti-operations.is-compact .ti-checklist-grid,.ti-operations.is-compact .ti-knowledge-grid { grid-template-columns:repeat(3,minmax(0,1fr)); gap:.65rem; }
.ti-operations.is-compact .ti-checklist-grid article,.ti-operations.is-compact .ti-knowledge-grid article { padding:.7rem; }
.ti-operation-tabs { display:flex; flex-wrap:wrap; gap:.55rem; margin-bottom:1rem; }
.ti-operation-tab { border:1px solid #d5e2d9; border-radius:999px; background:#f7fbf8; color:#355546; padding:.5rem .75rem; font:800 .76rem var(--sans); cursor:pointer; }
.ti-operation-tab.is-active { border-color:#177a48; background:#177a48; color:#fff; }
.ti-operation-content { min-height:190px; }
.ti-kpi-grid { display:grid; grid-template-columns:repeat(5,minmax(0,1fr)); gap:.75rem; }
.ti-kpi-grid article,.ti-kpi-action { border:1px solid #dce9e0; border-radius:12px; background:#f8fcf9; padding:.85rem; }
.ti-kpi-grid small { display:block; color:#65746b; font-size:.7rem; font-weight:800; }
.ti-kpi-grid strong { display:block; margin-top:.35rem; color:#245238; font-size:1.45rem; }
.ti-kpi-action { display:block; width:100%; text-align:left; font-family:var(--sans); cursor:pointer; transition:border-color .16s ease,background .16s ease,transform .16s ease,box-shadow .16s ease; }
.ti-kpi-action:hover,.ti-kpi-action:focus-visible { border-color:#177a48; background:#effaf3; box-shadow:0 7px 16px rgba(23,122,72,.12); transform:translateY(-1px); outline:none; }
.ti-kpi-action span { display:flex; align-items:center; gap:.3rem; margin-top:.5rem; color:#177a48; font-size:.69rem; font-weight:900; }
.ti-kpi-action span svg { width:14px; height:14px; }
.ti-feedback-modal .modal-shell { max-width:820px; }
.ti-feedback-list { display:grid; gap:.75rem; max-height:60vh; overflow-y:auto; padding-right:.25rem; }
.ti-feedback-item { display:grid; gap:.65rem; }
.ti-feedback-item p { margin:0; line-height:1.45; }
.ti-feedback-heading { display:flex; align-items:flex-start; justify-content:space-between; gap:1rem; }
.ti-feedback-heading small { display:block; margin-top:.25rem; }
.ti-feedback-item .button { justify-self:start; }
.ti-note { display:flex; gap:.7rem; margin-top:1rem; border:1px solid #cfe5d7; border-radius:12px; background:#effaf3; padding:.85rem; color:#315142; }
.ti-note svg { flex:0 0 auto; color:#177a48; }
.ti-note p { margin:.2rem 0 0; font-size:.8rem; line-height:1.45; }
.ti-panel-heading { display:flex; align-items:flex-start; justify-content:space-between; gap:1rem; margin-bottom:.8rem; }
.ti-panel-heading h3 { margin:0; color:#294135; }
.ti-panel-heading p { margin:.25rem 0 0; color:#68747c; font-size:.78rem; }
.ti-scroll-table { max-height:390px; overflow:auto; border:1px solid #dfe8e2; border-radius:12px; }
.ti-scroll-table table { min-width:820px; }
.ti-scroll-table th { position:sticky; top:0; background:#f7fbf8; }
.ti-card-list { display:grid; gap:.65rem; max-height:390px; overflow:auto; }
.ti-card-list article { display:grid; gap:.2rem; border:1px solid #dfe8e2; border-radius:10px; background:#fbfefc; padding:.75rem; }
.ti-card-list article span,.ti-card-list article small { color:#68747c; font-size:.74rem; }
.ti-card-list article p { margin:.15rem 0; font-size:.82rem; }
.ti-checklist-grid,.ti-knowledge-grid,.ti-map-grid { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:.8rem; }
.ti-checklist-grid article,.ti-knowledge-grid article,.ti-map-grid article { border:1px solid #dce9e0; border-radius:12px; background:#f9fdfb; padding:.85rem; }
.ti-checklist-grid h3,.ti-knowledge-grid h3 { margin:0 0 .55rem; color:#294135; font-size:.9rem; }
.ti-checklist-grid ol { display:grid; gap:.4rem; margin:0; padding-left:1.25rem; color:#4d5c54; font-size:.78rem; }
.ti-knowledge-grid p { display:flex; gap:.4rem; margin:.45rem 0 0; color:#4d5c54; font-size:.78rem; line-height:1.4; }
.ti-knowledge-grid svg { width:15px; flex:0 0 auto; color:#d58400; }
.ti-map-grid article { display:grid; gap:.2rem; }
.ti-map-grid article strong { color:#176b40; font-size:1.05rem; }
.ti-map-grid article span,.ti-map-grid article small { color:#68747c; font-size:.76rem; }
.knowledge-suggestion { display:grid; gap:.38rem; border:1px solid #cfe5d7; border-radius:12px; background:#effaf3; padding:.8rem; color:#315142; }
.knowledge-suggestion strong { display:flex; align-items:center; gap:.35rem; font-size:.82rem; }
.knowledge-suggestion strong svg { width:16px; color:#d58400; }
.knowledge-suggestion span { font-size:.76rem; line-height:1.35; }
.urgent-contact-status { display:inline-block; margin-top:.4rem; border:1px solid #f0c779; border-radius:999px; background:#fff6dc; color:#8a5a00 !important; padding:.18rem .42rem; font-size:.66rem; font-weight:900; white-space:nowrap; }
@media (max-width:900px) { .ti-kpi-grid,.ti-checklist-grid,.ti-knowledge-grid,.ti-map-grid { grid-template-columns:repeat(2,minmax(0,1fr)); } }
@media (max-width:620px) { .ti-kpi-grid,.ti-checklist-grid,.ti-knowledge-grid,.ti-map-grid { grid-template-columns:1fr; } .ti-panel-heading { flex-direction:column; } }
@media (max-width:900px) { .ti-operations.is-compact .ti-checklist-grid,.ti-operations.is-compact .ti-knowledge-grid { grid-template-columns:repeat(2,minmax(0,1fr)); } }
@media (max-width:620px) { .ti-operations.is-compact .ti-checklist-grid,.ti-operations.is-compact .ti-knowledge-grid { grid-template-columns:1fr; } }
@media (max-width:720px) { .management-heading,.ti-operations-heading { grid-template-columns:auto minmax(0,1fr); } .management-heading > .admin-actions,.ti-operations-heading > .report-actions { grid-column:1 / -1; } }
.service-page .workspace-heading .admin-actions,
.service-page .workspace-heading .report-actions { align-items:flex-end; }
@media (max-width: 720px) {
  .service-page .table-toolbar label { width:100%; }
  .ticket-filter-fields { grid-template-columns:1fr; }
  .rescheduled-alert-row { align-items:flex-start; flex-direction:column; }
  .service-page .table-toolbar input,
  .service-page .table-toolbar select { width:100%; }
}

.privacy-check { padding:1rem; border:1px solid #ead8c6; border-radius:10px; background:#fff7ef; }
.privacy-check span { display:flex; align-items:flex-start; gap:.65rem; color:#4a3034; font-weight:800; line-height:1.45; }
.privacy-check input[type="checkbox"] { width:1.15rem; min-width:1.15rem; min-height:1.15rem; margin-top:.15rem; accent-color:#8b1020; }
.privacy-check small { display:block; margin-top:.6rem; line-height:1.45; }

/* Conversas internas e indicadores de leitura. */
.team-chat { margin-top:2.5rem; }
.team-chat-layout { display:grid; grid-template-columns:minmax(245px,.72fr) minmax(0,1.55fr); border:1px solid #e1e5ea; border-radius:16px; overflow:hidden; background:#fff; box-shadow:var(--shadow); }
.team-contacts-panel { padding:1.15rem; border-right:1px solid #e1e5ea; background:#fffaf8; }
.team-contacts-panel > strong { display:block; margin:0 0 .8rem; color:#4a3034; font-size:.85rem; letter-spacing:.04em; text-transform:uppercase; }
.team-department-tabs { display:flex; gap:.35rem; margin:0 0 .8rem; overflow-x:auto; padding-bottom:.15rem; }
.team-department-tab { flex:0 0 auto; border:1px solid #e5d9cc; border-radius:999px; background:#fffdfb; color:#65585b; padding:.35rem .58rem; font:800 .69rem var(--sans); cursor:pointer; }
.team-department-tab:hover { border-color:#b5882f; color:#6c3e10; }
.team-department-tab.is-active { border-color:#8b1020; background:#8b1020; color:#fff; }
.team-contacts { display:grid; gap:.5rem; }
.team-contact { position:relative; display:flex; align-items:center; gap:.75rem; width:100%; padding:.75rem; border:1px solid transparent; border-radius:10px; background:transparent; color:var(--ink); text-align:left; cursor:pointer; }
.team-contact:hover { border-color:#ead8c6; background:#fff; }
.team-contact strong,.team-contact small { display:block; }
.team-contact strong { font-size:.9rem; }
.team-contact small { margin-top:.15rem; color:var(--muted); font-size:.77rem; }
.state-badge { display:inline-flex; align-items:center; margin-left:.28rem; border:1px solid #bfe2cd; border-radius:999px; background:#e9f8ef; color:#176b40; padding:.08rem .35rem; font-size:.62rem; font-weight:900; letter-spacing:.06em; vertical-align:middle; }
.state-badge.is-missing { border-color:#ead8c6; background:#fff7ef; color:#8a5a24; }
.team-avatar { display:grid; width:34px; height:34px; place-items:center; border-radius:50%; background:#8b1020; color:#fff; font-weight:900; }
.team-conversation-panel { display:flex; min-height:460px; flex-direction:column; }
.team-chat-tabs { display:flex; gap:.45rem; min-height:58px; padding:.75rem .9rem; overflow-x:auto; border-bottom:1px solid #e1e5ea; background:#fff; }
.team-chat-tab { position:relative; display:inline-flex; align-items:center; gap:.45rem; flex:0 0 auto; border:1px solid #e4d6d8; border-radius:8px; background:#fff7f8; color:#4a3034; padding:.5rem .72rem; font:700 .78rem var(--sans); cursor:pointer; }
.team-chat-tab.is-active { border-color:#8b1020; background:#8b1020; color:#fff; }
.team-chat-tab .state-badge { margin-left:0; }
.team-chat-tab.is-active .state-badge { border-color:rgba(255,255,255,.45); background:rgba(255,255,255,.18); color:#fff; }
.chat-header [data-team-chat-title] .state-badge { margin-left:.35rem; }
.chat-header [data-team-chat-title] small { color:inherit; font-size:.78em; font-weight:700; }
.team-empty { display:grid; flex:1; place-items:center; align-content:center; padding:2rem; color:var(--muted); text-align:center; }
.team-empty svg { width:2.2rem; height:2.2rem; margin-bottom:.7rem; color:#8b1020; }
.team-empty h3 { margin:0; color:#4a3034; }
.team-empty p { margin:.4rem 0 0; max-width:310px; }
.team-active { display:flex; min-height:400px; flex:1; flex-direction:column; }
.unread-dot { display:inline-block; width:.48rem; height:.48rem; flex:0 0 .48rem; border-radius:50%; background:#1b9b5a; box-shadow:0 0 0 2px #fff; vertical-align:middle; }
.team-chat-tab.is-active .unread-dot { background:#c7f0d8; box-shadow:none; }
.team-contact .unread-dot { width:.56rem; height:.56rem; flex-basis:.56rem; margin-left:auto; box-shadow:0 0 0 3px #eaf8ef; }
.team-unread-badge { display:inline-grid; min-width:1.2rem; height:1.2rem; place-items:center; border-radius:999px; background:#177a48; color:#fff; font-size:.68rem; font-weight:900; line-height:1; }
.team-chat-tab.is-active .team-unread-badge { background:#d9f5e3; color:#176b40; }
.unread-indicator { display:inline-flex; align-items:center; gap:.32rem; margin-left:.6rem; border:1px solid #bfe2cd; border-radius:999px; background:#edf9f1; color:#176b40; padding:.16rem .46rem; font:800 .66rem var(--sans); letter-spacing:.01em; vertical-align:middle; white-space:nowrap; }
.support-ticket-button .unread-indicator { margin-left:.5rem; }
.queue-unread-badge { display:inline-grid; min-width:1.15rem; height:1.15rem; place-items:center; margin-left:.4rem; border-radius:999px; background:#177a48; color:#fff; font-size:.68rem; font-weight:900; line-height:1; }

/* Controles de fila com mais presença visual e leitura imediata. */
.queue-tabs { gap:.6rem; padding:.1rem 0; }
.queue-tab { border-color:#ead8c6; border-radius:14px; background:#fffdfb; color:#5b4a4c; padding:.62rem .9rem; font-size:.8rem; letter-spacing:-.01em; box-shadow:0 2px 7px rgba(86,45,48,.04); }
.queue-tab.is-active { border-color:#8b1020; background:#8b1020; color:#fff; box-shadow:0 7px 16px rgba(139,16,32,.16); }
.queue-tab.is-active:hover { background:#650b18; color:#fff; }
.team-queue-tab { display:inline-flex; align-items:center; gap:.42rem; border-color:#bfe2cd; background:#f1fbf5; color:#176b40; }
.team-queue-tab svg { width:15px; height:15px; color:#177a48; }
.team-queue-tab:hover { border-color:#177a48 !important; background:#e2f6e9 !important; color:#176b40 !important; }
.technicians-queue-tab { display:inline-flex; align-items:center; gap:.42rem; border:2px solid #177a48; background:#e9f8ef; color:#125d36; font-weight:900 !important; }
.technicians-queue-tab svg { width:15px; height:15px; color:#177a48; }
.technicians-queue-tab:hover { border-color:#125d36 !important; background:#d9f2e3 !important; color:#125d36 !important; }
.rescheduled-queue-tab { display:inline-flex; align-items:center; gap:.42rem; border:2px solid #e17816; background:#fff3e3; color:#a74c00; font-weight:900 !important; }
.rescheduled-queue-tab svg { width:15px; height:15px; color:#d66300; }
.rescheduled-queue-tab:hover { border-color:#b84f00 !important; background:#ffe6c8 !important; color:#8f3c00 !important; }
.rescheduled-queue-tab .queue-unread-badge { background:#df6b00; }
.rescheduled-reason { color:#9a4804 !important; font-weight:800; }
.internal-history-heading { display:flex; align-items:flex-start; gap:.75rem; margin-bottom:1rem; padding:1rem; border:1px solid #d8eadf; border-radius:10px; background:#f3fbf6; }
.internal-history-heading > svg { flex:0 0 auto; color:#177a48; }
.internal-history-heading strong { color:#21543a; }
.internal-history-heading p { margin:.2rem 0 0; color:#4e6d5a; font-size:.86rem; }
.internal-history-list { display:grid; gap:.65rem; }

/* Dados definidos pela Administração TI: aparência inequívoca de somente leitura. */
input:disabled,
input[readonly],
textarea:disabled,
textarea[readonly],
select:disabled {
  cursor:not-allowed !important;
  border-color:#d8dce3 !important;
  background:#eef0f3 !important;
  color:#626873 !important;
  box-shadow:inset 0 1px 2px rgba(36,42,50,.08) !important;
  opacity:1 !important;
}

input:disabled::placeholder,
input[readonly]::placeholder,
textarea:disabled::placeholder,
textarea[readonly]::placeholder { color:#8b919b !important; }

.profile-form label:has(input:disabled)::after,
.profile-form label:has(input[readonly])::after,
.status-form label:has(input:disabled)::after,
.status-form label:has(input[readonly])::after {
  content:"Somente leitura";
  display:inline-flex;
  width:max-content;
  margin-top:.35rem;
  border-radius:999px;
  background:#e0e3e7;
  color:#666c76;
  padding:.14rem .45rem;
  font-size:.66rem;
  font-weight:800;
  letter-spacing:.02em;
  text-transform:uppercase;
}

/* Indicadores da capa: contraste reforçado para leitura imediata. */
.trust-row { color:#3f3537 !important; gap:.6rem 1rem; }
.trust-row span { border:1px solid #ead8c6; border-radius:999px; background:#fffdfb; color:#3f3537 !important; padding:.4rem .65rem; box-shadow:0 2px 6px rgba(76,42,45,.05); }
.trust-row svg { color:#8b1020 !important; opacity:1 !important; }

/* Avisos de sistema com contraste alto em tema claro. */
.themed-notice { border:1px solid #d7b46b !important; border-left:5px solid #8b1020 !important; background:#fffdf9 !important; box-shadow:0 16px 34px rgba(45,35,36,.18) !important; color:#2c2525 !important; }
.themed-notice > svg { color:#8b1020 !important; }
.themed-notice strong { color:#2c2525 !important; font-weight:900 !important; }
.themed-notice span { color:#4e5158 !important; font-weight:600; }
.themed-notice button { color:#6b3940 !important; }
.themed-notice button:hover { color:#8b1020 !important; }

/* Conversa demonstrativa na capa, com leitura clara em tema claro. */
.product-window .chat-card { display:grid; gap:.55rem; margin-top:.8rem; border:1px solid #eadde0 !important; border-radius:10px; background:#fff8f8 !important; padding:1rem; }
.product-window .chat-card > small { color:#7b1625 !important; font-size:.7rem; font-weight:900; letter-spacing:.06em; text-transform:uppercase; }
.preview-message { display:grid; gap:.15rem; max-width:90%; border-radius:9px; padding:.58rem .72rem; font-size:.78rem; line-height:1.4; }
.preview-message b { font-size:.7rem; }
.preview-message.store { justify-self:start; border:1px solid #eadde0; background:#fff; color:#3d3436; }
.preview-message.store b { color:#7b1625; }
.preview-message.support { justify-self:end; background:#177a48; color:#fff; }
.preview-message.support b { color:#e6f8ed; }

/* Anexos de mídia nas conversas. */
.chat-compose { grid-template-columns:42px 42px minmax(0,1fr) 48px; }
.chat-attachment-picker { display:grid; place-items:center; width:42px; height:48px; border:1px solid #d8dce3; border-radius:8px; background:#fffdfb; color:#177a48; cursor:pointer; }
.chat-attachment-picker:hover { border-color:#177a48; background:#edf9f1; }
.chat-attachment-picker input { position:absolute; width:1px; height:1px; opacity:0; pointer-events:none; }
.chat-attachment-picker svg { width:18px; height:18px; }
.chat-compose .chat-audio-button { display:grid; width:42px; height:48px; place-items:center; border:1px solid #d8dce3 !important; border-radius:8px; background:#fffdfb !important; color:#8b1020 !important; cursor:pointer; }
.chat-compose .chat-audio-button:hover { border-color:#8b1020 !important; background:#fff2f3 !important; }
.chat-compose .chat-audio-button.is-recording { border-color:#c73542 !important; background:#c73542 !important; color:#fff !important; animation:audio-recording 1.1s ease-in-out infinite; }
.chat-compose .chat-audio-button svg { width:18px; height:18px; }
@keyframes audio-recording { 50% { box-shadow:0 0 0 5px rgba(199,53,66,.18); } }
.chat-compose.is-recording > :not(.audio-recording-bar) { display:none !important; }
.chat-compose.is-recording { display:block; padding:.55rem; }
.audio-recording-bar { display:grid; grid-template-columns:42px auto minmax(80px,1fr) 46px; align-items:center; gap:.8rem; min-height:54px; padding:.35rem .45rem; border:1px solid #ead8c6; border-radius:8px; background:#fff7ef; color:#292426; box-shadow:0 8px 18px rgba(76,50,34,.10); }
.audio-recording-bar button { display:grid !important; width:38px; height:38px; place-items:center; border:0 !important; border-radius:7px !important; background:transparent !important; color:#292426 !important; box-shadow:none !important; }
.audio-recording-bar button:hover { background:#f3e7d7 !important; }
.audio-recording-bar [data-audio-finish] { justify-self:end; border-radius:50% !important; background:#177a48 !important; color:#fff !important; }
.audio-recording-time { display:inline-flex; align-items:center; gap:.65rem; font-size:1rem; }
.audio-recording-time i { width:.62rem; height:.62rem; border-radius:50%; background:#ff8fa2; animation:audio-dot .9s ease-in-out infinite; }
.audio-wave { height:22px; opacity:.78; background:repeating-linear-gradient(90deg, transparent 0 3px, #1f1f1f 3px 5px, transparent 5px 8px); mask:linear-gradient(90deg, transparent, #000 12%, #000 88%, transparent); }
@keyframes audio-dot { 50% { transform:scale(.7); opacity:.45; } }
.message-attachment { display:flex; align-items:center; gap:.38rem; width:max-content; max-width:100%; margin-top:.45rem; border:1px solid #bfe2cd; border-radius:7px; background:#edf9f1; color:#176b40; padding:.34rem .48rem; font-size:.72rem; font-weight:800; overflow-wrap:anywhere; text-decoration:none; }
.message-attachment:hover { border-color:#177a48; background:#e0f5e8; }
.message-attachment svg { width:15px; height:15px; flex:0 0 auto; }
.message.store .message-attachment { border-color:rgba(255,255,255,.45); background:rgba(255,255,255,.16); color:#fff; }
.message-audio { display:grid; gap:.4rem; width:min(290px,100%); margin-top:.45rem; border:1px solid #bfe2cd; border-radius:8px; background:#edf9f1; padding:.45rem .55rem; color:#176b40; }
.message-audio span { display:flex; align-items:center; gap:.35rem; font-size:.7rem; font-weight:900; overflow-wrap:anywhere; }
.message-audio svg { width:15px; height:15px; flex:0 0 auto; }
.message-audio audio { width:100%; height:32px; }
.message.store .message-audio { border-color:rgba(255,255,255,.45); background:rgba(255,255,255,.16); color:#fff; }

/* Direção da conversa: recebido claro, enviado verde. */
.message.received { border-color:#c8d9ee !important; background:#f1f7ff !important; color:#263b52 !important; box-shadow:0 2px 8px rgba(47,83,125,.08); }
.message.received small { color:#4d6885 !important; opacity:1; }
.message.sent { border-color:#9bd7af !important; background:#e5f7eb !important; color:#245238 !important; box-shadow:0 4px 12px rgba(23,122,72,.10); }
.message.sent small { color:#39704d !important; opacity:1; }
.message.sent .message-attachment,.message.sent .message-audio { border-color:#b8e2c6 !important; background:#f5fcf7 !important; color:#245238 !important; }
.message-tag { display:inline-flex; align-items:center; gap:.35rem; width:max-content; max-width:100%; margin-top:.45rem; border-radius:999px; padding:.28rem .5rem; font-size:.7rem; font-weight:900; }
.replacement-request { border:1px solid #e6c87a; background:#fff7df; color:#7a5710; }
.message-tag svg { width:14px; height:14px; flex:0 0 auto; }

/* Resumo fixo no início de cada chat de chamado. */
.ticket-chat-context { margin:0 0 .9rem; border:1px solid #d8e8df; border-radius:10px; background:#f2faf5; padding:.75rem; color:#315142; }
.ticket-chat-context > div:first-child { display:flex; align-items:center; gap:.42rem; color:#176b40; font-size:.82rem; }
.ticket-chat-context > div:first-child svg { width:17px; height:17px; }
.ticket-chat-context dl { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:.45rem .8rem; margin:.65rem 0; }
.ticket-chat-context dl div { min-width:0; }
.ticket-chat-context dt { color:#5a7465; font-size:.66rem; font-weight:900; letter-spacing:.04em; text-transform:uppercase; }
.ticket-chat-context dd { margin:.08rem 0 0; color:#294135; font-size:.78rem; font-weight:800; overflow-wrap:anywhere; }
.ticket-chat-context p { margin:0; color:#3b5446; font-size:.8rem; line-height:1.45; }
@media (max-width: 520px) { .ticket-chat-context dl { grid-template-columns:1fr; } }

/* Seletores com a mesma tipografia moderna da interface. */
select, select option, select optgroup { font-family:"Manrope", Arial, sans-serif !important; font-size:.92rem !important; font-weight:700 !important; }

/* Credenciais expandidas não devem esticar os demais cartões de acesso. */
.login-grid-two { align-items:start; }
.login-grid-two .login-card { align-self:start; }

/* Ao abrir um chamado da loja, preserva espaço para a barra de navegação fixa. */
#chat-loja { scroll-margin-top:118px; }

/* Fila de chamados compacta: rolagem interna sem alongar a página. */
.service-page .panel-grid .table-card { border-radius:14px; }
.service-page .panel-grid .table-scroll { max-height:510px; overflow-x:auto; overflow-y:auto; scrollbar-color:#b9bdc4 #f5f6f8; scrollbar-width:thin; }
.service-page .panel-grid .table-scroll th { position:sticky; top:0; z-index:2; background:#fafbfc !important; box-shadow:0 1px 0 #e1e5ea; }
.service-page .panel-grid .table-scroll::-webkit-scrollbar { width:10px; height:10px; }
.service-page .panel-grid .table-scroll::-webkit-scrollbar-thumb { border:3px solid #f5f6f8; border-radius:999px; background:#a7adb7; }
.service-page .panel-grid .table-scroll::-webkit-scrollbar-track { background:#f5f6f8; }
@media (max-width: 720px) { .service-page .panel-grid .table-scroll { max-height:440px; } }

@media (max-width: 760px) {
  .team-chat-layout { grid-template-columns:1fr; }
  .team-contacts-panel { border-right:0; border-bottom:1px solid #e1e5ea; }
  .team-contacts { grid-template-columns:repeat(2,minmax(0,1fr)); }
  .team-contact { padding:.6rem; }
  .team-conversation-panel { min-height:430px; }
}

.service-page .session-banner,
.store-page .session-banner,
.admin-page .session-banner { margin-top:1.5rem; }

.service-page,
.store-page,
.admin-page { padding-top:2.25rem; }

th { font-weight:900 !important; color:#4a3034 !important; }

/* Reclamações e sugestões: exclusivo de Gestão e Diretoria. */
body[data-page="service-desk"] [data-feedback-queue] { display:none !important; }
body.can-view-feedback[data-page="service-desk"] [data-feedback-queue]:not(.is-hidden) { display:inline-flex !important; }

/* Grade fixa na coluna de ações: todos os chamados ocupam a mesma linha. */
.tickets-table { min-width:1425px; table-layout:fixed; }
.tickets-table .ticket-col-protocol { width:150px; }
.tickets-table .ticket-col-store { width:230px; }
.tickets-table .ticket-col-category { width:110px; }
.tickets-table .ticket-col-priority { width:110px; }
.tickets-table .ticket-col-sla { width:125px; }
.tickets-table .ticket-col-status { width:250px; }
.tickets-table .ticket-col-collaborator { width:150px; }
.tickets-table .ticket-col-actions { width:300px; }
.tickets-table th,.tickets-table td { box-sizing:border-box; padding:.9rem .85rem; vertical-align:top; }
.tickets-table th { background:#fafbfc; color:#4a3034 !important; }
.tickets-table td { overflow-wrap:anywhere; }
.tickets-table .status-pill,.tickets-table .sla-pill,.tickets-table .urgent-contact-status { max-width:100%; }
.table-actions { display:grid; grid-template-columns:150px auto; align-items:center; gap:0.8rem; min-width:270px; flex-wrap:nowrap; }
.table-actions .assign-button,
.table-actions .view-chat-button,
.table-actions .queue-assigned-button { box-sizing:border-box; width:150px; min-width:150px; min-height:46px; justify-content:center; }
.table-actions .link-button { justify-self:start; white-space:nowrap; }

/* Ritmo vertical consistente para todos os ambientes autenticados. */
.service-page .session-banner + .admin,
.store-page .session-banner + .workspace,
.admin-page .session-banner + .admin-console { margin-top:2rem; }

/* Central de avisos, aprovação de troca e leitura executiva. */
.notification-button { position:relative; }
.notification-count { display:inline-grid; min-width:1.1rem; height:1.1rem; place-items:center; margin-left:.25rem; border-radius:999px; background:#177a48; color:#fff; font-size:.65rem; font-weight:900; }
.notification-modal .modal-shell { max-width:620px; }
.notification-filter { display:grid; gap:.35rem; max-width:260px; margin:1rem 0; font-size:.78rem; font-weight:800; }
.notification-list { display:grid; gap:.6rem; max-height:440px; overflow:auto; padding-right:.2rem; }
.notification-row { display:grid; grid-template-columns:12px minmax(0,1fr); gap:.7rem; align-items:start; width:100%; border:1px solid #dfe5e1; border-radius:10px; background:#fff; padding:.8rem; text-align:left; color:#2c3036; }
.notification-row:hover { border-color:#177a48; background:#f3fbf6; }
.notification-row > span:last-child { display:grid; gap:.22rem; }
.notification-row strong { font-size:.84rem; }
.notification-row small,.notification-row em { color:#68747c; font-size:.72rem; font-style:normal; line-height:1.35; }
.notification-dot { width:8px; height:8px; margin-top:.34rem; border-radius:50%; background:#22a260; box-shadow:0 0 0 4px #e1f5e8; }
.approval-actions { display:flex; flex-wrap:wrap; gap:.65rem; }
.sla-settings { margin-top:1.25rem; padding:1.15rem; }
.sla-config-form { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:.85rem; align-items:end; }
.sla-config-form label { display:grid; gap:.4rem; color:#49373a; font-size:.76rem; font-weight:800; }
.sla-config-form label:nth-child(3) { grid-column:span 2; }
.sla-config-form button { width:max-content; min-height:46px; }
.sector-comparison { margin:1rem 0; border:1px solid #dee6e0; border-radius:14px; background:#fff; padding:1rem 1.1rem; }
.sector-comparison-heading { display:flex; justify-content:space-between; gap:1rem; align-items:flex-end; margin-bottom:.85rem; }
.sector-comparison h3 { margin:.18rem 0 0; color:#2e2a2b; font-size:1rem; }
.sector-comparison-heading > small { color:#68747c; font-size:.75rem; }
.sector-bars { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:.8rem 1.25rem; }
.sector-bars article { display:grid; gap:.38rem; }
.sector-bars article > div { display:flex; justify-content:space-between; gap:.5rem; font-size:.78rem; }
.sector-bars small { color:#68747c; font-size:.7rem; }
.sector-bars > article > span { height:9px; overflow:hidden; border-radius:999px; background:#edf1ee; }
.sector-bars i { display:block; height:100%; border-radius:inherit; background:linear-gradient(90deg,#177a48,#6bbf87); }
@media (max-width:760px) { .sla-config-form { grid-template-columns:1fr 1fr; } .sla-config-form label:nth-child(3) { grid-column:span 2; } .sector-bars { grid-template-columns:1fr; } .sector-comparison-heading { align-items:flex-start; flex-direction:column; } }

/* Área de campo: desenho de app móvel, priorizando visita, contexto e ação. */
.field-mobile-workspace { max-width:1180px; margin:0 auto; }
.field-mobile-header { padding:1rem .25rem .85rem; }
.field-mobile-header h2 { margin:.2rem 0; font-size:clamp(1.65rem,7vw,2.3rem); }
.field-mobile-header p { margin:0; color:#647078; font-size:.88rem; line-height:1.5; }
.field-mobile-metrics { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:.7rem; margin-bottom:.8rem; }
.field-mobile-metrics article { display:grid; grid-template-columns:24px 1fr; column-gap:.5rem; align-items:center; border:1px solid #dbe8df; border-radius:14px; background:#fff; padding:.8rem; }
.field-mobile-metrics i { grid-row:span 2; color:#177a48; }
.field-mobile-metrics strong { font-size:1.25rem; color:#294135; }
.field-mobile-metrics span { color:#68747c; font-size:.7rem; }
.field-mobile-split { display:grid; grid-template-columns:minmax(280px,340px) minmax(0,1fr); gap:1rem; align-items:start; }
.field-mobile-sidebar { min-width:0; border:1px solid #dbe8df; border-radius:16px; background:#fff; padding:.75rem; box-shadow:0 8px 20px rgba(36,42,50,.06); }
.field-mobile-sidebar-heading { display:flex; align-items:baseline; justify-content:space-between; gap:.5rem; padding:.2rem .2rem .7rem; color:#294135; }
.field-mobile-sidebar-heading strong { font-size:.88rem; }
.field-mobile-sidebar-heading small { color:#68747c; font-size:.72rem; }
.field-mobile-filter { display:flex; align-items:center; gap:.45rem; margin:0 .1rem .7rem; border:1px solid #dbe8df; border-radius:10px; background:#fbfefc; padding:.1rem .6rem; }
.field-mobile-filter svg { width:16px; color:#177a48; }
.field-mobile-filter input { min-width:0; border:0 !important; background:transparent !important; box-shadow:none !important; padding:.5rem 0 !important; font-size:.76rem !important; }
.support-chat .ticket-layout { grid-template-columns:minmax(300px,.68fr) minmax(520px,1.32fr); align-items:stretch; }
.support-chat { --service-workspace-height:620px; }
.support-list { display:grid; grid-template-rows:auto minmax(0,1fr); height:var(--service-workspace-height); min-height:0; border:1px solid #dfe5e1; border-radius:14px; overflow:hidden; }
.support-list [data-support-ticket-list] { min-height:0; max-height:none; overflow-y:auto; overscroll-behavior:auto; scrollbar-color:#b7c2bb #f3f7f4; scrollbar-width:thin; }
.support-list [data-support-ticket-list]::-webkit-scrollbar { width:9px; }
.support-list [data-support-ticket-list]::-webkit-scrollbar-thumb { border:2px solid #f3f7f4; border-radius:999px; background:#aebbb2; }
 .support-chat .chat-panel { height:var(--service-workspace-height); min-height:0; }
 .support-chat .chat-empty,
 .support-chat .chat-active { min-height:0; height:100%; }
 .support-chat .chat-active { overflow-x:auto; overflow-y:auto; overscroll-behavior:auto; scrollbar-gutter:stable; scrollbar-color:#aebbb2 #f3f7f4; scrollbar-width:thin; }
 .support-chat .chat-active::-webkit-scrollbar { width:10px; height:10px; }
 .support-chat .chat-active::-webkit-scrollbar-thumb { border:2px solid #f3f7f4; border-radius:999px; background:#aebbb2; }
 .support-chat .chat-active::-webkit-scrollbar-corner { background:#f3f7f4; }
 .support-chat .chat-messages { min-height:0; max-height:none; }
 .support-chat .close-ticket-area:has(.close-ticket-panel:not(.is-hidden)) { flex-wrap:nowrap; align-items:flex-start; min-width:820px; }
 .support-chat .close-ticket-panel:not(.is-hidden) { min-width:570px; }
@media (max-width:1020px) { .support-chat { --service-workspace-height:560px; } .support-list [data-support-ticket-list] { max-height:none; } }
@media (max-width:1020px) { .support-chat .ticket-layout { grid-template-columns:1fr; } }
@media (max-width:1020px) { .support-chat.is-list-collapsed > .ticket-layout { grid-template-columns:1fr; } }
@media (max-width:760px) { .support-chat { --service-workspace-height:500px; width:100%; } }
@media (max-width:760px) { .support-chat .workspace-heading { display:flex; align-items:flex-start; } .support-workspace-toggle { min-height:42px; padding:.55rem .65rem; } }
.field-mobile-list { display:grid; gap:.55rem; max-height:calc(100vh - 310px); overflow:auto; padding:.1rem .15rem .15rem; }
.field-mobile-ticket { display:grid; gap:.27rem; width:100%; border:1px solid #e1e5ea; border-left:5px solid #d7b46b; border-radius:11px; background:#fff; padding:.78rem; text-align:left; color:#2d2b2c; box-shadow:0 3px 9px rgba(36,42,50,.04); transition:border-color .18s ease, background .18s ease, transform .18s ease; }
.field-mobile-ticket:hover { border-color:#8ebba0; transform:translateY(-1px); }
.field-mobile-ticket.is-active { border-color:#177a48; border-left-color:#177a48; background:#f2faf5; }
.field-mobile-ticket > span { color:#8b1020; font-size:.7rem; font-weight:900; letter-spacing:.06em; }
.field-mobile-ticket strong { font-size:.98rem; }
.field-mobile-ticket small { color:#677079; font-size:.73rem; }
.field-mobile-ticket b { margin-top:.18rem; color:#444046; font-size:.78rem; font-weight:600; line-height:1.4; }
.field-mobile-detail { min-height:100%; border:1px solid #cfe5d7; border-radius:16px; background:#fff; padding:clamp(1rem,2vw,1.4rem); box-shadow:0 12px 26px rgba(33,72,49,.10); }
.field-mobile-detail-heading { display:flex; justify-content:space-between; gap:.75rem; align-items:flex-start; }
.field-mobile-detail h3 { margin:.2rem 0 0; font-size:1.05rem; }
.field-mobile-info { display:grid; gap:.55rem; margin:.9rem 0; }
.field-mobile-info p { display:flex; gap:.42rem; align-items:flex-start; margin:0; color:#414a50; font-size:.78rem; line-height:1.45; }
.field-mobile-info svg { flex:0 0 auto; width:16px; margin-top:.1rem; color:#177a48; }
.field-mobile-subsection { display:grid; gap:.48rem; margin:.85rem 0; border-top:1px solid #e4e8e5; padding-top:.8rem; }
.field-mobile-subsection > strong { display:flex; align-items:center; gap:.38rem; color:#315142; font-size:.78rem; }
.field-mobile-subsection > strong svg { width:16px; color:#177a48; }
.field-mobile-subsection > small { color:#6d777e; font-size:.74rem; }
.field-mobile-attachments { display:grid; gap:.4rem; }
.field-mobile-attachments span { display:flex; align-items:center; gap:.35rem; border:1px solid #cde5d6; border-radius:8px; background:#f1fbf5; padding:.46rem .52rem; color:#245b3d; font-size:.74rem; font-weight:800; overflow-wrap:anywhere; }
.field-mobile-attachments span svg { width:15px; flex:0 0 auto; }
.field-mobile-attachments small { margin-left:auto; color:#5b7364; font-size:.67rem; font-weight:700; white-space:nowrap; }
.field-mobile-subsection ul { display:grid; gap:.34rem; margin:0; padding-left:1.1rem; color:#566168; font-size:.73rem; line-height:1.4; }
.field-mobile-mode .admin > :not(.field-mobile-workspace) { display:none !important; }
.field-mobile-mode .service-page { padding-top:.9rem; }
.field-mobile-mode .session-banner { display:none !important; }
.field-close-only { display:contents; }
.close-ticket-panel:has(.field-close-only) { flex-wrap:wrap; }
.close-ticket-panel .field-close-only { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); flex:1 0 100%; gap:.75rem; padding:.85rem; border:1px solid #dbe8df; border-radius:12px; background:#f7fcf8; }
.field-replacement-confirmation,.field-operation-confirmation { display:flex; align-items:flex-start; gap:.65rem; grid-column:1 / -1; margin:0; padding:.72rem; border:1px solid #cde5d6; border-radius:9px; background:#fff; color:#294135; cursor:pointer; }
.field-replacement-confirmation input,.field-operation-confirmation input { width:18px; height:18px; margin:.08rem 0 0; accent-color:#177a48; }
.field-replacement-confirmation span { display:grid; gap:.15rem; }
.field-replacement-confirmation small { color:#68747c; font-size:.72rem; line-height:1.35; }
.replacement-fields { display:grid; grid-column:1 / -1; grid-template-columns:repeat(2,minmax(0,1fr)); gap:.7rem; }
.replacement-fields label,.field-service-report { min-width:0; }
.field-service-report { grid-column:1 / -1; }
.field-service-report textarea { min-height:78px; resize:vertical; }
.field-reschedule-reason { flex:1 0 100% !important; padding:.85rem; border:1px solid #efd5b6; border-radius:12px; background:#fff8ef; }
.field-reschedule-reason textarea { min-height:78px; resize:vertical; }
@media (max-width:640px) { .close-ticket-panel .field-close-only,.replacement-fields { grid-template-columns:1fr; } }
@media (max-width:760px) {
  .field-mobile-workspace { max-width:680px; }
  .field-mobile-header { padding:.35rem 0 .8rem; }
  .field-mobile-metrics { gap:.55rem; }
  .field-mobile-metrics article { padding:.7rem; }
  .field-mobile-split { grid-template-columns:1fr; gap:.75rem; }
  .field-mobile-sidebar { border-radius:14px; padding:.65rem; }
  .field-mobile-list { max-height:none; overflow:visible; }
  .field-mobile-ticket { min-height:78px; padding:.78rem; }
  .field-mobile-detail { border-radius:14px; padding:1rem; }
  .field-mobile-detail .button { min-height:50px; font-size:.91rem; }
}
@media (max-width:390px) {
  .field-mobile-metrics { grid-template-columns:1fr; }
  .field-mobile-header h2 { font-size:1.6rem; }
}

/* Experiência dedicada ao Técnico de Campo em emuladores Android/iOS. */
@media (max-width:1020px) {
  body.field-mobile-mode,body.field-support-mobile-mode { overflow-x:hidden; }
  body.field-mobile-mode .topbar,body.field-support-mobile-mode .topbar { min-height:68px; }
  body.field-mobile-mode .nav-toggle,body.field-support-mobile-mode .nav-toggle { display:inline-grid; place-items:center; }
  body.field-mobile-mode .nav,body.field-support-mobile-mode .nav { position:absolute; top:68px; left:12px; right:12px; z-index:20; display:none; flex-direction:column; align-items:stretch; border:1px solid #e1e5ea; border-radius:14px; background:#fff !important; padding:.8rem; box-shadow:0 14px 30px rgba(34,38,48,.14); }
  body.field-mobile-mode .nav.is-open,body.field-support-mobile-mode .nav.is-open { display:flex; }
  body.field-mobile-mode .admin,body.field-support-mobile-mode .admin { width:calc(100% - 20px); }
  body.field-mobile-mode .field-mobile-workspace { width:100%; max-width:none; }
  body.field-mobile-mode .field-mobile-split { grid-template-columns:1fr; gap:.75rem; }
  body.field-mobile-mode .field-mobile-list { max-height:none; overflow:visible; }

  body.field-support-mobile-mode .session-banner,
  body.field-support-mobile-mode .admin > :not(.support-chat) { display:none !important; }
  body.field-support-mobile-mode .service-page { padding-top:.65rem; }
  body.field-support-mobile-mode .support-chat { width:100%; margin:0; }
  body.field-support-mobile-mode .support-chat > .workspace-heading { display:flex; flex-direction:column; gap:.75rem; margin:0 0 .8rem; }
  body.field-support-mobile-mode [data-field-support-back] { align-self:stretch; justify-content:center; min-height:46px; }
  body.field-support-mobile-mode .support-chat .ticket-layout { display:grid; grid-template-columns:minmax(0,1fr); gap:0; }
  body.field-support-mobile-mode .support-list { display:none; }
  body.field-support-mobile-mode .support-chat .chat-panel { width:100%; height:auto; min-height:0; overflow:visible; }
  body.field-support-mobile-mode .support-chat .chat-active { display:flex; flex-direction:column; width:100%; height:auto; min-height:0; overflow:visible; scrollbar-gutter:auto; }
  body.field-support-mobile-mode .chat-header { position:sticky; top:68px; z-index:4; padding:.8rem; }
  body.field-support-mobile-mode .chat-header > * { min-width:0; }
  body.field-support-mobile-mode .chat-header .status-pill { flex:0 1 auto; max-width:46%; white-space:normal; text-align:center; }
  body.field-support-mobile-mode .support-chat .chat-messages { min-height:180px; max-height:42vh; overflow-y:auto; padding:.8rem; }
  body.field-support-mobile-mode .close-ticket-area,
  body.field-support-mobile-mode .close-ticket-area:has(.close-ticket-panel:not(.is-hidden)) { display:flex; flex-direction:column; align-items:stretch; width:100%; min-width:0; overflow:visible; padding:.75rem; }
  body.field-support-mobile-mode .close-ticket-area > .icon-command,
  body.field-support-mobile-mode .close-ticket-area > .button { width:100%; justify-content:center; }
  body.field-support-mobile-mode .close-ticket-panel,
  body.field-support-mobile-mode .close-ticket-panel:not(.is-hidden) { display:grid; grid-template-columns:1fr; align-items:stretch; width:100%; min-width:0; gap:.7rem; }
  body.field-support-mobile-mode .close-ticket-panel > label,
  body.field-support-mobile-mode .close-ticket-panel .field-close-only,
  body.field-support-mobile-mode .replacement-fields { grid-column:1; grid-template-columns:1fr; width:100%; min-width:0; }
  body.field-support-mobile-mode .close-ticket-panel input:not([type="checkbox"]):not([type="file"]),
  body.field-support-mobile-mode .close-ticket-panel select,
  body.field-support-mobile-mode .close-ticket-panel textarea { width:100%; min-width:0; max-width:100%; }
  body.field-support-mobile-mode .field-replacement-confirmation input,
  body.field-support-mobile-mode .field-operation-confirmation input { width:18px; min-width:18px; height:18px; }
  body.field-support-mobile-mode .close-ticket-panel input[type="file"] { overflow:hidden; font-size:.78rem !important; }
  body.field-support-mobile-mode .close-ticket-panel .button { width:100%; justify-content:center; min-height:48px; }
  body.field-support-mobile-mode .chat-compose { position:sticky; bottom:0; z-index:4; width:100%; padding:.75rem; }
  body.field-support-mobile-mode .chat-active:has(.close-ticket-panel:not(.is-hidden)) .chat-compose { position:static; }
}